Is Support one of the largest line items in the total cost of ownership (TCO) of your ERP system?
Are the costs and efforts associated with hiring in-house employees for supporting your ERP systems giving you sleepless nights?
ERP support and maintenance costs are usually divided into three main categories of personnel, maintenance fees and technical infrastructure costs. While the personnel cost takes the lion's share of the total cost, maintenance fees and technical infrastructure costs are only a quarter of the total support and maintenance cost.
The "XcelPros Value"
XcelPros provides cutting edge and intensive ERP software support to its clients. Our support services are at par with the industry standards but offer huge cost savings when compared with our competitors. Our support services work best for highly modified and customized systems as well as for simple and basic implementations. We help our clients achieve the highest standards of compliance and uptime. Our highly talented pool of internal ERP support personnel has experience with diverse industries and is very well versed with the Oracle and SAP ERP systems.
ERP support costs tend to be different for every implementation. XcelPros is committed to expanding its price-busting support options so that you can continue making a dent in that line item. We collaborate with our clients to define a support strategy including a resource model that would work best for the client. Our blended support model includes resources that are onsite, near-shore and offshore.
Leverage our extensive experience in the support of ERP and BI applications!