Optimize Dynamics 365 and connected applications with ongoing support, enhancements, performance improvements, and continuous improvement services.
Application Management & Continuous Improvement (CI)
Keep Dynamics 365 and connected business applications running effectively while improving processes, resolving issues, and adapting capabilities as your business evolves.
Talk to an ExpertFor organizations that need their applications to keep supporting the business as it changes.
Who It’s For
Business needs continue to evolve after go-live. New requirements, process changes, user needs, and system issues can affect how well applications support everyday work. This service helps keep applications reliable, useful, and aligned with changing priorities.
Teams Needing Ongoing Application Support
Resolve system issues, answer user questions, and address application needs that affect day-to-day operations.
Organizations Improving Existing Applications
Enhance current features, processes, reports, and workflows so applications continue to meet business needs.
Businesses Managing Changing Requirements
Adapt applications as processes, regulations, customer needs, and operational priorities change.
Organizations Expanding Their Operations
Support new teams, locations, business units, capabilities, and processes as the organization grows.
Teams Looking Beyond Basic Maintenance
Move from reacting to issues toward planned improvements that increase application value over time.
Ongoing application value starts with reliable support and clear priorities.
WHAT SUCCESSFUL APPLICATION MANAGEMENT REQUIRES
Business applications need continued attention after go-live. Issues must be resolved, changing needs evaluated, and improvements planned around their impact on the business. A structured approach helps keep applications dependable while ensuring future enhancements support the work teams need to do.
Clear Support Priorities
Identify which issues require immediate attention, which improvements provide the most value, and what can be planned for later.
A Reliable Support Process
Give users a clear way to report issues, request help, and understand how application needs will be reviewed and addressed.
A Strong Understanding of the Application
Maintain clear knowledge of system configurations, integrations, customizations, and business processes so changes can be made with greater confidence.
Planned, Ongoing Improvement
Review changing business needs and turn them into practical enhancements that can be prioritized, tested, and introduced over time.
Keep your applications working well— and improving with your business.
WHAT XCELPROS HELPS YOU ACHIEVE
XcelPros helps organizations maintain, support, and improve Dynamics 365 and connected applications after go-live. The result is more reliable day-to-day performance, faster responses to changing needs, and applications that continue to support how the business operates.
- More Reliable Day-to-Day Operations
- Faster Resolution of Application Issues
- Improvements Based on Business Needs
- Better Use of Existing Capabilities
- Applications That Adapt as the Business Changes
- Greater Long-Term Value from Your Applications
Keep your applications working for the business— as needs continue to change.
WHY XCELPROS FOR SUPPLY CHAIN & WAREHOUSE OPTIMIZATION
Business needs do not stop changing after go-live. XcelPros combines application knowledge, operational understanding, and ongoing support to help organizations resolve issues, improve existing capabilities, and make practical enhancements over time.
- We Understand How the Application Supports the Business
- We Prioritize What Matters Most
- We Improve What Is Already in Place
- We Support Day-to-Day Application Needs
- We Plan Improvements Over Time
- Discuss Your Application Needs
FAQ
What is Application Management & Continuous Improvement?
Application Management & Continuous Improvement supports, optimizes, enhances, and continuously improves Dynamics 365 and connected applications after go-live so technology continues to support changing business and operational requirements.
What applications can XcelPros help manage?
XcelPros can support Dynamics 365 environments and connected business applications, integrations, workflows, and related capabilities that are part of the organization’s operational environment.
Can you support an application that XcelPros did not originally implement?
Yes. XcelPros can assess an existing environment, understand its configuration, integrations, customizations, issues, and business requirements, and establish an appropriate approach for ongoing support and improvement.
How do you prioritize support requests and improvements?
Requests can be evaluated based on business impact, operational urgency, risk, dependencies, and improvement value so critical issues are addressed while enhancements are planned around broader priorities.
Can you improve existing processes without replacing the application?
Yes. Many improvements can come from better configuration, workflows, integrations, automation, reporting, data, or process changes rather than replacing an application that continues to provide a strong foundation.
How do you help reduce recurring application issues?
XcelPros looks beyond individual incidents to identify underlying process, configuration, integration, data, or usage problems that may be causing issues to repeat, then addresses those causes where practical.
How does Continuous Improvement support long-term business growth?
Continuous Improvement keeps applications aligned with evolving processes, new locations, changing volumes, additional capabilities, and business priorities so the technology environment can evolve rather than becoming another legacy constraint.
What support is available after Dynamics 365 goes live?
XcelPros helps align Dynamics 365 with your business processes, operational needs, data, and connected systems. Depending on your needs, the work may include solution design, configuration, integrations, data migration, testing, training, deployment, and support after go-live.
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