Connect quality events, investigations, CAPA, controlled processes, inspections, and compliance workflows across regulated operations.
Quality + Compliance
Resolve quality issues faster, strengthen CAPA execution, and maintain audit readiness by connecting quality events, controlled processes, and compliance workflows.
Talk to an Expert- Faster deviation and investigation resolution
- Stronger CAPA accountability
- Continuous audit readiness
For teams that need to turn quality issues into accountable action.
WHO THIS IS FOR
Built for organizations where deviations, CAPAs, complaints, inspections, and recurring issues need clear ownership, timely resolution, and complete traceability.
Teams Managing High Volumes of Quality Events
Keep deviations, complaints, investigations, and CAPAs moving without losing visibility or accountability.
Operations Struggling with Recurring Issues
Identify patterns, address root causes, and prevent the same quality problems from repeatedly disrupting operations.
Organizations with Slow CAPA Closure
Bring clearer ownership, due dates, approvals, and escalation to corrective and preventive actions.
Quality Teams Preparing for Audits
Maintain complete evidence, histories, approvals, and records without last-minute document gathering.
Businesses with Disconnected Quality Processes
Replace spreadsheets, email chains, and isolated records with structured workflows and shared visibility.
Quality issues are easy to record. Closing the loop is harder.
THE OPERATIONAL CHALLENGE
A deviation, complaint, failed inspection, or recurring defect is only the beginning. Without connected investigations, clear ownership, effective CAPAs, and visibility into recurring patterns, quality teams spend too much time managing open issues instead of preventing the next one.
Issues stay open too long
Investigations stall when ownership, next steps, approvals, and due dates are difficult to track.
CAPAs don’t always prevent recurrence
Corrective actions may close on paper without proving effectiveness or addressing the true root cause.
The same problems keep coming back
Disconnected quality records make it difficult to recognize patterns across deviations, complaints, sites, products, and processes.
Quality decisions lack operational context
Teams struggle to understand how quality events affect production, inventory, suppliers, customers, and release decisions.
Audit evidence takes too long to assemble
Records, approvals, investigations, and supporting documentation scattered across systems create unnecessary preparation work.
Leadership sees problems too late
Limited visibility into aging issues, overdue CAPAs, recurring trends, and quality performance delays intervention.
From quality event to verified improvement.
HOW THE SOLUTION COMES TOGETHER
Bring quality events, controlled procedures, process expertise, and performance insight together so issues move from identification through investigation, corrective action, and measurable resolution.
Integrated Quality Management (iQM)
Connects deviations, complaints, investigations, CAPAs, and inspections so every quality issue has a clear path to resolution.
Integrated SOP Management (iSM)
Keeps approved procedures, training, acknowledgements, and document controls aligned with how quality processes are performed.
Business Process & Solution Design
Defines practical quality workflows, ownership, escalation, approvals, and controls around investigations and corrective action.
Quality, Compliance + Validation
Strengthens controlled quality processes, validation, traceability, audit readiness, and supporting compliance requirements.
Spend less time managing quality problems. More time preventing them.
Reduce the effort spent chasing open actions, preparing for audits, and responding to recurring issues—while giving teams earlier visibility into where quality needs attention.
- Close Issues Faster
- Reduce Repeat Failures
- Stay Ready for Scrutiny
- See Risk Earlier
- Reduce Quality Administration
- Build Greater Accountability
Why quality teams choose XcelPros
WHY XCELPROS FOR YOUR IMPLEMENTATION
We bring together quality process expertise, purpose-built products, and Microsoft Dynamics experience to help organizations strengthen how issues are investigated, corrective actions are managed, and quality performance improves over time.
- Quality Process Expertise
- Quality Built into Operations
- Purpose-Built Quality Products
- Practical Process Transformation
- Designed for Continuous Improvement
- Talk to a Solution Expert
FAQ
What is the XcelPros Quality + Compliance solution?
Quality + Compliance brings together Integrated Quality Management (iQM), Integrated SOP Management (iSM), quality process design, validation, and analytics to help organizations manage deviations, complaints, investigations, CAPAs, controlled procedures, and audit readiness as connected processes.
How does the solution help manage deviations and investigations?
iQM gives quality teams a structured way to capture issues, assign ownership, manage investigations, track approvals, and move events toward resolution with clearer accountability and traceability.
How does XcelPros support CAPA management?
The solution helps teams manage corrective and preventive actions with defined ownership, due dates, approvals, escalation, and follow-up. This makes it easier to track overdue actions, verify completion, and connect CAPAs back to the issues that triggered them.
Can quality events be connected to production and other operational data?
Yes. Quality processes can be connected with production, inventory, suppliers, customers, and other operational data so teams can understand the broader impact of deviations, complaints, inspections, and other quality events.
How does the solution support SOPs and controlled procedures?
iSM helps manage approved procedures, revisions, acknowledgements, training, and document controls so teams can keep current instructions aligned with the work being performed and maintain a clear history of changes and approvals.
How does Quality + Compliance help with audit readiness?
The solution helps keep quality records, approvals, investigations, CAPAs, procedures, and supporting evidence organized as part of everyday operations, reducing the effort required to gather documentation when audits or inspections occur.
Can the solution help identify recurring quality issues?
Yes. Connected quality data and analytics can help teams identify trends across deviations, complaints, CAPAs, products, processes, and sites so recurring issues can be addressed earlier and improvement efforts can be prioritized.
Can XcelPros improve an existing quality management process or Dynamics 365 environment?
Yes. XcelPros can assess existing quality workflows, systems, data, and Dynamics 365 processes to identify opportunities to strengthen investigations, CAPA execution, SOP control, integration, reporting, and overall quality visibility.
Continue exploring
See how chemical organizations connect compliance with the products, processes, and operational data behind it.