XCELPROS PROVIDES HIGH-QUALITY US-BASED SUPPORT AT OPTIMAL COST.
Choose from different support options to fit your needs including
On - Demand | 24/7 | Pre-defined Hours
HOW YOU BENEFIT
Application
Maintenance
& Support
(AMS)
- Ensuring business stability over the life of any application is imperative to organization’s growth. Extending your IT department with the help of industry experts can help achieve this goal.
- We help our customers tranform their IT department into active business relationship managers able to support your business’ growth initiatives.
- We will work with you to analyze your current IT spend and implement optimization initiatives with metrics and tangible gains.
- Direct access to a dedicated Customer Success Manager focusing on quality of support and ensuring continuous improvement.
- We help our customers avoid unforeseen technology disruptions while continuing to operate lean and agile.
XcelPros offers a wide range of
Maintenance Service and Well-Designed Support Plans with SLA’s tailored to suit your needs
- Multi-channel support with dedicated specialists based in the US.
- Blended support plans designed to fit any budget, with onshore & remote resources.
- Support tools designed to streamline IT Support & Application Maintenance.
- Experienced technology personnel dedicated to support your organization.
- High standards of security and adherence to compliance.
- Backup and support during periods of attrition and personnel turn around.
Our Strength
Deep knowledge of the industry & technologies that amplify impact.
MICROSOFT ECOSYSTEM & FULL-STACK PRODUCTS
PRODUCTS We Support
XcelPros’ professional Application Maintenance & Support for Microsoft solutions and other enterprise software
Microsoft Dynamics 365 ERP Applications
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management* (Rebranded as of October 2019)
- Dynamics Business Central
- Dynamics AX
01
Microsoft Dynamics 365 CRM – Sales
- Dynamics 365 Sales
- Dynamics 365 Sales Insights
- Dynamics Customer Insights
02
Microsoft Dynamics 365 CRM – Marketing
- Dynamics 365 Marketing
- Dynamics 365 Market Insights
03
Microsoft Dynamics 365 CRM – Customer Service
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service Insights
04
Microsoft Dynamics – Projects
- Dynamics 365 Project Service Automation
05
Retail – Microsoft Dynamics 365 Commerce
- Dynamics 365 Commerce
- Dynamics 365 Connected Store
- Dynamics 365 Fraud Protection
06
Microsoft Dynamics 365 HR
- Dynamics 365 Talent: Core HR
- Dynamics 365 Talent: Attract
- Dynamics 365 Talent: Onboard
07
Databases
- Microsoft SQL Server
- Mongo DB
- PostgresSQL
- Cassandra
08
Full Stack Products
- REACT JS
- ANGULAR JS
- MOBILE – REACT NATIVE
- FLUTTER
- APOLLO & GRAPHQL
- NODE JS
09
APPLICATION MAINTENANCE & SUPPORT SERVICES
XcelPros’ professional Application Maintenance & Support services arent just for Microsoft solutions. Our application maintentance and support process has been developed and refined over time, which allows us to deliver an enhanced customer experience, no matter what systems you use.
Our strengths
- End-to-end software implementations
- Application integrations
- Scheduled maintenance
- Day-to-day application support
Our support services include
- System analysis & diagnosis
- System deployment & customization
- Service and feature installation
- Security audits
- Workaround provisioning
- Custom enhancement review
- Updates & New releases
- Adhoc support
CHOOSE FROM OUR SUPPORT PLAN
Premium and Enterprise packages will allow you to custom services tailored to your needs
STANDARD
Theres nothing basic about our Standard support plan, cost-effective support that covers the essentials - Perfect for small organizations just getting started.
Essential support during US business hours ( EST, CST & PST)
On-Demand support
Volume discounts apply.
Multi-channel support
PREMIUM
Need additional support? Our Premium support plan offers enhanced support for growing SMBs.
On-Demand & 24X7 Support.
Custom services, tailored plans & SLAs.
Volume discounts apply.
Dedicated US based support specialist.
Multi-channel support
ENTERPRISE
Large enterprise? Harness the power you need to support your entire organization.
On-Demand & 24X7 Support. Custom services, tailored plans & SLAs. Volume discounts apply. Dedicated US based support specialist. Multi-channel support
LOWER YOUR RISK & IMPLEMENT YOUR PROJECTS WITH CONFIDENCE
De-risk your transformation projects with XcelPros as your partner. Industry expertise with a proprietary methodology allow us to offer packaged solutions designed around enterprise level controls.
XcelPros Value
Our InsightsSee All
Audit Readiness in Pharma: From Scrutiny to Systemic Strength
Audit Readiness in Pharma: From Scrutiny to Systemic Strength https://xcelpros.com/wp-content/uploads/2021/01/828blogbannerRight.png 950 658 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe pharmaceutical market has faced various challenges during COVID-19, including a complex set of regulatory standards. Due to the stringent FDA pharmaceutical regulations, pharma companies always need to keep up with managing compliance tools.
GHS Compliance in 2025: From Reactive Reporting to Integrated Readiness
GHS Compliance in 2025: From Reactive Reporting to Integrated Readiness https://xcelpros.com/wp-content/uploads/2020/12/GHS-Compliance-in-2025-right.png 950 627 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gFor any drug or chemical manufacturing company, GHS compliance guide rests on four central pillars: Hazard classification, Chemical Labels, Safety Data Sheets and Employee Training.
Man Over Machine: Redefining How Supply Chains Integrate
Man Over Machine: Redefining How Supply Chains Integrate https://xcelpros.com/wp-content/uploads/2020/04/Man-Over-Machine-right-img.jpg 948 660 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gDuring difficult times the world requires better ways to function without taking the entire economy down. One such event is the Corona-virus outbreak that caused a ‘slow down to shut down’….
Strengthening Supply Chain Processes in 2025: From Visibility to Predictive Resilience
Strengthening Supply Chain Processes in 2025: From Visibility to Predictive Resilience https://xcelpros.com/wp-content/uploads/2022/01/Strengthening-Supply-Chain-Processes-in-2025-right.jpg 950 661 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gOver the past two decades, many manufacturing operations have moved offshore to lower operating costs. No one could have foreseen the recent COVID-19 pandemic that brought the world’s economy to a grinding halt. Pandemic-related problems exposed gaps in various supply chains across the globe.
On-Time Delivery in 2025: Still the KPI That Defines Operational Trust
On-Time Delivery in 2025: Still the KPI That Defines Operational Trust https://xcelpros.com/wp-content/uploads/2018/11/On-Time-Delivery-right.jpg 950 661 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gLast updated 2025 — backed by new analyst insights, supply chain practitioner feedback, and system-level learnings. When we first published this blog in 2018, On-Time Delivery (OTD) was already a well-established KPI. It was simple. Clear. Measurable. And it exposed one universal truth: if you can’t deliver what you promised, on the date you promised,…
The Importance of Supply Chain Visibility for Pharmaceutical Companies
The Importance of Supply Chain Visibility for Pharmaceutical Companies https://xcelpros.com/wp-content/uploads/2025/07/visiblity-banner-right.jpg 950 658 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gToday, many businesses rely on the supply chain to fill their shelves with products ready to sell, and pharmaceutical companies are no exception. In fact, to provide the fastest response time possible, it is important that pharmaceutical companies have full visibility of the products in their supply chain, from the moment they are manufactured until they reach the store shelf. This can be a challenge, especially as many products come from outside sources and even other countries. How can supply chain visibility help your business? Read on to find out!
How to Build a Resilient Supply Chain in Today’s Volatile Global Economy
How to Build a Resilient Supply Chain in Today’s Volatile Global Economy https://xcelpros.com/wp-content/uploads/2022/12/How-to-Build-a-Resilient-Supply-Chain-banner.jpg 800 484 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gToday, a strong supply chain is more important than ever. Keep reading to discover the importance of building a more resilient supply chain in uncertain times
How to Build an Intelligent Supply Chain That Scales and Adapts
How to Build an Intelligent Supply Chain That Scales and Adapts https://xcelpros.com/wp-content/uploads/2025/06/Intelligent-Supply-Chain-That-Scales-banner.jpg 950 575 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe ongoing Covid-19 pandemic has had a profound impact on the global supply chain. While eCommerce and online retail is uniquely positioned for rapid growth in today’s business climate, companies with traditional or linear supply chain models are finding it harder to adapt.
Adapting to Today’s Pharmaceutical Landscape
Adapting to Today’s Pharmaceutical Landscape https://assets.xcelpros.com/wp-content/uploads/2023/07/17055753/Adapting-to-Todays-Pharmaceutical-Landscape-banner.jpg 700 500 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gTrends and Challenges in the Pharmaceutical Industry In this ever-changing pharmaceutical space, it’s crucial to embrace emerging trends and address challenges that arise. From personalized medicine to digital health integration, the industry is seeing amazing transformative shifts, and is sure to see more within the next few years. The demand for enhanced patient outcomes, cost-effectiveness,…
Internet of Things (IoT) & Cybersecurity : Challenges, Benefits & Solutions
Internet of Things (IoT) & Cybersecurity : Challenges, Benefits & Solutions https://assets.xcelpros.com/wp-content/uploads/2018/10/20014507/iot-and-cybersecurity-challenges-benefits-solutions-banner.jpg 700 500 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gCybersecurity and the Internet of Things (IoT): Introduction Defining the Internet of Things (IoT) can be tricky, as it covers a vast network of connected devices, such as medical implants, machinery, appliances, vehicles, and other devices embedded with sensors, software, and cloud connectivity. In the industrial world, you will find a variety of “smart” devices…