Customer Journey : VP of Quality Control
Lisa is the VP of Quality in a pharmaceutical company. She oversees all facets of the company’s Quality Control (QC) and Quality Assurance (QA) to ensure that the product is manufactured in adherence to the customer-set quality standards and regulatory requirements.
Customer Journey : Production Planner’s View in Chemical Manufacturing
Cindy is a production planner at a Chemical Manufacturing company who is planning and scheduling the shop floor to streamline manufacturing jobs weekly. She has a task to provide proper customer promise dates to the Customer Service Reps. As a planner, she needs to be alerted and aware of the global demand, planned supply, and current inventory status at all times.
Customer Journey : Production supervisor at a pharmaceutical company
Amanda is a detail oriented Production supervisor at XYZ Pharmaceutical Inc. She comes with years of experience within the Pharmaceutical industry – has developed her skills and grown into the supervisor role organically through the ups and downs of the company. Witnessing many FDA audits in her tenure at the company, she is constantly looking for ways to streamline the process in the best possible way in order to make sure all CGMP regulations are being met and FDA guidelines are adhered to.