XCELPROS PROVIDES HIGH-QUALITY US-BASED SUPPORT AT OPTIMAL COST.
Choose from different support options to fit your needs including
On - Demand | 24/7 | Pre-defined Hours
HOW YOU BENEFIT
Application
Maintenance
& Support
(AMS)
- Ensuring business stability over the life of any application is imperative to organization’s growth. Extending your IT department with the help of industry experts can help achieve this goal.
- We help our customers tranform their IT department into active business relationship managers able to support your business’ growth initiatives.
- We will work with you to analyze your current IT spend and implement optimization initiatives with metrics and tangible gains.
- Direct access to a dedicated Customer Success Manager focusing on quality of support and ensuring continuous improvement.
- We help our customers avoid unforeseen technology disruptions while continuing to operate lean and agile.
XcelPros offers a wide range of
Maintenance Service and Well-Designed Support Plans with SLA’s tailored to suit your needs
- Multi-channel support with dedicated specialists based in the US.
- Blended support plans designed to fit any budget, with onshore & remote resources.
- Support tools designed to streamline IT Support & Application Maintenance.
- Experienced technology personnel dedicated to support your organization.
- High standards of security and adherence to compliance.
- Backup and support during periods of attrition and personnel turn around.
Our Strength
Deep knowledge of the industry & technologies that amplify impact.
MICROSOFT ECOSYSTEM & FULL-STACK PRODUCTS
PRODUCTS We Support
XcelPros’ professional Application Maintenance & Support for Microsoft solutions and other enterprise software
Microsoft Dynamics 365 ERP Applications
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management* (Rebranded as of October 2019)
- Dynamics Business Central
- Dynamics AX
01
Microsoft Dynamics 365 CRM – Sales
- Dynamics 365 Sales
- Dynamics 365 Sales Insights
- Dynamics Customer Insights
02
Microsoft Dynamics 365 CRM – Marketing
- Dynamics 365 Marketing
- Dynamics 365 Market Insights
03
Microsoft Dynamics 365 CRM – Customer Service
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service Insights
04
Microsoft Dynamics – Projects
- Dynamics 365 Project Service Automation
05
Retail – Microsoft Dynamics 365 Commerce
- Dynamics 365 Commerce
- Dynamics 365 Connected Store
- Dynamics 365 Fraud Protection
06
Microsoft Dynamics 365 HR
- Dynamics 365 Talent: Core HR
- Dynamics 365 Talent: Attract
- Dynamics 365 Talent: Onboard
07
Databases
- Microsoft SQL Server
- Mongo DB
- PostgresSQL
- Cassandra
08
Full Stack Products
- REACT JS
- ANGULAR JS
- MOBILE – REACT NATIVE
- FLUTTER
- APOLLO & GRAPHQL
- NODE JS
09
APPLICATION MAINTENANCE & SUPPORT SERVICES
XcelPros’ professional Application Maintenance & Support services arent just for Microsoft solutions. Our application maintentance and support process has been developed and refined over time, which allows us to deliver an enhanced customer experience, no matter what systems you use.
Our strengths
- End-to-end software implementations
- Application integrations
- Scheduled maintenance
- Day-to-day application support
Our support services include
- System analysis & diagnosis
- System deployment & customization
- Service and feature installation
- Security audits
- Workaround provisioning
- Custom enhancement review
- Updates & New releases
- Adhoc support
CHOOSE FROM OUR SUPPORT PLAN
Premium and Enterprise packages will allow you to custom services tailored to your needs
STANDARD
Theres nothing basic about our Standard support plan, cost-effective support that covers the essentials - Perfect for small organizations just getting started.
Essential support during US business hours ( EST, CST & PST)
On-Demand support
Volume discounts apply.
Multi-channel support
PREMIUM
Need additional support? Our Premium support plan offers enhanced support for growing SMBs.
On-Demand & 24X7 Support.
Custom services, tailored plans & SLAs.
Volume discounts apply.
Dedicated US based support specialist.
Multi-channel support
ENTERPRISE
Large enterprise? Harness the power you need to support your entire organization.
On-Demand & 24X7 Support. Custom services, tailored plans & SLAs. Volume discounts apply. Dedicated US based support specialist. Multi-channel support
LOWER YOUR RISK & IMPLEMENT YOUR PROJECTS WITH CONFIDENCE
De-risk your transformation projects with XcelPros as your partner. Industry expertise with a proprietary methodology allow us to offer packaged solutions designed around enterprise level controls.
XcelPros Value
1 Week No-Obligation Pilot
Experience Our Industry and Product Expertise First-Hand
HELPING OUR CUSTOMERS COPE WITH THE NEW NORMAL
Covid-19 has been a challenge for most companies. To help our customers cope with the new normal, we are offering 1 week no-obligation pilot.
Next Steps
Our InsightsSee All
Importance of Robust ERP in Sustaining Manufacturing
Importance of Robust ERP in Sustaining Manufacturing https://xcelpros.com/wp-content/uploads/2021/04/Importance-of-Robust-ERP-Manufacturing-bnr.jpg 2500 1250 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gIf the manufacturing industry had to describe 2020 in one word, most might go with ‘unprecedented’. Things like disruptions to Supply Chains, wildly fluctuating changes in demand, and shortages of materials have led to a state of disarray for organizations of every size.
Making Pharmaceutical Supply Chains More Resilient
Making Pharmaceutical Supply Chains More Resilient https://xcelpros.com/wp-content/uploads/2021/04/Making-Pharmaceutical-Supply-Chains-bnrr.jpg 1200 600 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gPandemics, natural disasters, cyber-attacks, political turmoil, and other actions are beyond a company’s control. Any one or combination of them can thoroughly disrupt a smoothly running supply chain.
Top 8 Challenges of Pharmaceutical Supply Chain in 2021
Top 8 Challenges of Pharmaceutical Supply Chain in 2021 https://xcelpros.com/wp-content/uploads/2021/04/Challenges-of-Pharmaceutical-Supply-Chain-bnr.jpg 1200 600 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gPharmaceutical supply chain challenges have been a major cause of concern for the industry throughout 2020. The challenges are still very much prevalent, even as the world moves ahead in the era of the new normal.
Enhancing Chemical Plant Operations to Make it Smart Factory Ready
Enhancing Chemical Plant Operations to Make it Smart Factory Ready https://xcelpros.com/wp-content/uploads/2021/03/Enhancing-Operations-in-a-Chemical-Plant.png 1200 600 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gCreating an Industry 4.0 smart factory requires time, planning, money and employee buy-in. Companies are advised to develop a roadmap showing what they want to do before they start. Improving communication through a digital platform ensures alignment between people, processes, and technology.
How Technology Can Reduce the Risk of Pharmaceutical Non-compliance
How Technology Can Reduce the Risk of Pharmaceutical Non-compliance https://xcelpros.com/wp-content/uploads/2021/03/Reducing-the-Risk-of-Pharmaceutica.jpg 1200 600 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gMany pharmaceutical companies have restructured their financial and resource allocation models to invest more in adhering to compliance. Compliance requirements around the globe have grown in past decades.
How do smart factories help boost your supply chain?
How do smart factories help boost your supply chain? https://xcelpros.com/wp-content/uploads/2021/03/How-do-smart-factories-help-boost.jpg 1200 600 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gTraditional factories tend to have discrete machines and production lines. Information gathered from one device stays with that device until manually uploaded into a computer network.
Impact of ERP Software in Boosting Operational Efficiencies for Pharma
Impact of ERP Software in Boosting Operational Efficiencies for Pharma https://xcelpros.com/wp-content/uploads/2021/03/Operational-Efficiencies-of-Pharmaceutical.jpg 1200 600 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gIncreased efficiency is an ongoing goal for any organization looking to stay ahead in today’s market, especially those in the Pharmaceutical industry.
Handling Hazardous Chemicals at Workplace to Safeguard Health and Environment
Handling Hazardous Chemicals at Workplace to Safeguard Health and Environment https://xcelpros.com/wp-content/uploads/2021/03/MicrosoftTeams-image-bnnr-img.jpg 1200 600 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe pharmaceutical sector has been traditionally apprehensive towards adopting newer technologies and methodologies. Compared to other industries, pharmaceutical operations management has not been quickly modified or completely transformed.
Rethinking Pharmaceutical Strategies in the New Normal
Rethinking Pharmaceutical Strategies in the New Normal https://xcelpros.com/wp-content/uploads/2021/03/Rethinking-pharmaceutical-Strategies-bnr.jpg 1200 675 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe pharmaceutical sector has been traditionally apprehensive towards adopting newer technologies and methodologies. Compared to other industries, pharmaceutical operations management has not been quickly modified or completely transformed.
A comprehensive approach to Digital Transformation in the Chemical Industry
A comprehensive approach to Digital Transformation in the Chemical Industry https://xcelpros.com/wp-content/uploads/2021/03/digital-transformation-in-chemical-bnr-img.jpg 1200 600 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gIf one thing the ongoing Covid-19 pandemic has taught the world, it is the importance of going agile.