XCELPROS PROVIDES HIGH-QUALITY US-BASED SUPPORT AT OPTIMAL COST.
Choose from different support options to fit your needs including
On - Demand | 24/7 | Pre-defined Hours
HOW YOU BENEFIT
Application
Maintenance
& Support
(AMS)
- Ensuring business stability over the life of any application is imperative to organization’s growth. Extending your IT department with the help of industry experts can help achieve this goal.
- We help our customers tranform their IT department into active business relationship managers able to support your business’ growth initiatives.
- We will work with you to analyze your current IT spend and implement optimization initiatives with metrics and tangible gains.
- Direct access to a dedicated Customer Success Manager focusing on quality of support and ensuring continuous improvement.
- We help our customers avoid unforeseen technology disruptions while continuing to operate lean and agile.
XcelPros offers a wide range of
Maintenance Service and Well-Designed Support Plans with SLA’s tailored to suit your needs
- Multi-channel support with dedicated specialists based in the US.
- Blended support plans designed to fit any budget, with onshore & remote resources.
- Support tools designed to streamline IT Support & Application Maintenance.
- Experienced technology personnel dedicated to support your organization.
- High standards of security and adherence to compliance.
- Backup and support during periods of attrition and personnel turn around.
Our Strength
Deep knowledge of the industry & technologies that amplify impact.
MICROSOFT ECOSYSTEM & FULL-STACK PRODUCTS
PRODUCTS We Support
XcelPros’ professional Application Maintenance & Support for Microsoft solutions and other enterprise software
Microsoft Dynamics 365 ERP Applications
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management* (Rebranded as of October 2019)
- Dynamics Business Central
- Dynamics AX
01
Microsoft Dynamics 365 CRM – Sales
- Dynamics 365 Sales
- Dynamics 365 Sales Insights
- Dynamics Customer Insights
02
Microsoft Dynamics 365 CRM – Marketing
- Dynamics 365 Marketing
- Dynamics 365 Market Insights
03
Microsoft Dynamics 365 CRM – Customer Service
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service Insights
04
Microsoft Dynamics – Projects
- Dynamics 365 Project Service Automation
05
Retail – Microsoft Dynamics 365 Commerce
- Dynamics 365 Commerce
- Dynamics 365 Connected Store
- Dynamics 365 Fraud Protection
06
Microsoft Dynamics 365 HR
- Dynamics 365 Talent: Core HR
- Dynamics 365 Talent: Attract
- Dynamics 365 Talent: Onboard
07
Databases
- Microsoft SQL Server
- Mongo DB
- PostgresSQL
- Cassandra
08
Full Stack Products
- REACT JS
- ANGULAR JS
- MOBILE – REACT NATIVE
- FLUTTER
- APOLLO & GRAPHQL
- NODE JS
09
APPLICATION MAINTENANCE & SUPPORT SERVICES
XcelPros’ professional Application Maintenance & Support services arent just for Microsoft solutions. Our application maintentance and support process has been developed and refined over time, which allows us to deliver an enhanced customer experience, no matter what systems you use.
Our strengths
- End-to-end software implementations
- Application integrations
- Scheduled maintenance
- Day-to-day application support
Our support services include
- System analysis & diagnosis
- System deployment & customization
- Service and feature installation
- Security audits
- Workaround provisioning
- Custom enhancement review
- Updates & New releases
- Adhoc support
CHOOSE FROM OUR SUPPORT PLAN
Premium and Enterprise packages will allow you to custom services tailored to your needs
STANDARD
Theres nothing basic about our Standard support plan, cost-effective support that covers the essentials - Perfect for small organizations just getting started.
Essential support during US business hours ( EST, CST & PST)
On-Demand support
Volume discounts apply.
Multi-channel support
PREMIUM
Need additional support? Our Premium support plan offers enhanced support for growing SMBs.
On-Demand & 24X7 Support.
Custom services, tailored plans & SLAs.
Volume discounts apply.
Dedicated US based support specialist.
Multi-channel support
ENTERPRISE
Large enterprise? Harness the power you need to support your entire organization.
On-Demand & 24X7 Support. Custom services, tailored plans & SLAs. Volume discounts apply. Dedicated US based support specialist. Multi-channel support
LOWER YOUR RISK & IMPLEMENT YOUR PROJECTS WITH CONFIDENCE
De-risk your transformation projects with XcelPros as your partner. Industry expertise with a proprietary methodology allow us to offer packaged solutions designed around enterprise level controls.
XcelPros Value
1 Week No-Obligation Pilot
Experience Our Industry and Product Expertise First-Hand
HELPING OUR CUSTOMERS COPE WITH THE NEW NORMAL
Covid-19 has been a challenge for most companies. To help our customers cope with the new normal, we are offering 1 week no-obligation pilot.
Next Steps
Our InsightsSee All
Gen-Next Serialization in the Pharmaceutical Supply Chain: Improving Track & Trace
Gen-Next Serialization in the Pharmaceutical Supply Chain: Improving Track & Trace https://xcelpros.com/wp-content/uploads/2020/10/Serialization-in-the-Pharmaceutical.jpg 1500 1049 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gOver the past two decades, many manufacturing operations have moved offshore to maintain lower operational costs across numerous industries. No one could have guessed that there would be a pandemic at the start of the year that would bring a large number of businesses and operations around the world to a grinding halt.
How Embracing IoT Enables Business Growth
How Embracing IoT Enables Business Growth https://xcelpros.com/wp-content/uploads/2022/01/Embracing-IoT-to-Boost-Profits-banner.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gOver the past two decades, many manufacturing operations have moved offshore to lower operating costs. No one could have foreseen the recent COVID-19 pandemic that brought the world’s economy to a grinding halt. Pandemic-related problems exposed gaps in various supply chains across the globe.
Ways to Strengthen your Supply Chain Processes
Ways to Strengthen your Supply Chain Processes https://xcelpros.com/wp-content/uploads/2020/10/Strenghtening-Supply-Chain-Capablities-bnr.jpg 1440 810 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gOver the past two decades, many manufacturing operations have moved offshore to lower operating costs. No one could have foreseen the recent COVID-19 pandemic that brought the world’s economy to a grinding halt. Pandemic-related problems exposed gaps in various supply chains across the globe.
ERP Data Management Best Practices
ERP Data Management Best Practices https://xcelpros.com/wp-content/uploads/2022/01/Best-Practices-for-Managing-your-ERP-Data.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gEnterprise Resource Planning (ERP) software is one of the top priorities—if not the top priority for many manufacturing companies. Depending on the specific product or package, ERPs can do everything from help track inventory to providing insights into new markets.
The Importance of Pharmacovigilance During a Pandemic
The Importance of Pharmacovigilance During a Pandemic https://xcelpros.com/wp-content/uploads/2020/10/The-Importance-of-Pharmacovigilance-bnnr.jpg 1440 810 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gToday, most people are familiar with terms like “clinical trials,” “safety assessment tests for vaccines” and “FDA approvals” because of COVID-19 media coverage over the last few years. While these terms have always been a part of any pharma and biotech manufacturing companies’ quality assurance program, the ongoing pandemic has made them part of everyday conversation.
How a Pharma CDMO can manage the Serialization Challenge
How a Pharma CDMO can manage the Serialization Challenge https://xcelpros.com/wp-content/uploads/2020/10/CDMO-bnnr-img.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gHaving a complete view of inbound shipments is critical for chemical manufacturers not just for maintaining accurate product counts, ensuring on-time delivery or monitoring rising transportation costs
How Azure helps SMBs grow their businesses
How Azure helps SMBs grow their businesses https://xcelpros.com/wp-content/uploads/2022/01/How-Azure-helps-SMBs-grow.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gSmall and medium businesses and enterprises(SMBs/ SMEs) looking to make the move into a secure and versatile cloud computing environment need to take a closer look at Microsoft’s Azure platform.
The Importance of Freight Visibility in the Chemical Supply Chain
The Importance of Freight Visibility in the Chemical Supply Chain https://xcelpros.com/wp-content/uploads/2020/09/Freight-Visibility-bnnr-mg.jpg 1440 810 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gHaving a complete view of inbound shipments is critical for chemical manufacturers not just for maintaining accurate product counts, ensuring on-time delivery or monitoring rising transportation costs
How To Enhance Your Chemical Supply Chain
How To Enhance Your Chemical Supply Chain https://xcelpros.com/wp-content/uploads/2020/09/CHEMICAL-SUPPLY-CHAIN_banner-img.jpg 1440 810 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gAs the decade ends, globalization has reached new heights. There is massive activity and anxiety related to supply chain dampeners due to COVID-19. For the chemical industry, this has opened doors of opportunities.
Five Steps to Transforming Manufacturing Operations
Five Steps to Transforming Manufacturing Operations https://xcelpros.com/wp-content/uploads/2021/12/Five-steps-to-transforming-manufacturing-operations-banner.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gLasting effects from the ongoing Covid-19 pandemic continue to disrupt numerous manufacturing operations as the year draws to a close. Companies not only surviving, but thriving were those already undergoing a digital transformation to their manufacturing operations.