XCELPROS PROVIDES HIGH-QUALITY US-BASED SUPPORT AT OPTIMAL COST.

Choose from different support options to fit your needs including

On - Demand | 24/7 | Pre-defined Hours

HOW YOU BENEFIT

Application
Maintenance
& Support
(AMS)

  • Ensuring business stability over the life of any application is imperative to organization’s growth. Extending your IT department with the help of industry experts can help achieve this goal.
  • We help our customers tranform their IT department into active business relationship managers able to support your business’ growth initiatives.
  • We will work with you to analyze your current IT spend and implement optimization initiatives with metrics and tangible gains.
  • Direct access to a dedicated Customer Success Manager focusing on quality of support and ensuring continuous improvement.
  • We help our customers avoid unforeseen technology disruptions while continuing to operate lean and agile.

XcelPros offers a wide range of

Maintenance Service and Well-Designed Support Plans with SLA’s tailored to suit your needs

  • Multi-channel support with dedicated specialists based in the US.
  • Blended support plans designed to fit any budget, with onshore & remote resources.
  • Support tools designed to streamline IT Support & Application Maintenance.
  • Experienced technology personnel dedicated to support your organization.
  • High standards of security and adherence to compliance.
  • Backup and support during periods of attrition and personnel turn around.
application maintenance support
Our strength

Our Strength

Deep knowledge of the industry & technologies that amplify impact.

MICROSOFT ECOSYSTEM & FULL-STACK PRODUCTS

PRODUCTS We Support

XcelPros’ professional Application Maintenance & Support for Microsoft solutions and other enterprise software

Microsoft Dynamics 365 ERP Applications

  • Dynamics 365 Finance
  • Dynamics 365 Supply Chain Management* (Rebranded as of October 2019)
  • Dynamics Business Central
  • Dynamics AX

01

Microsoft Dynamics 365 CRM – Sales

  • Dynamics 365 Sales
  • Dynamics 365 Sales Insights
  • Dynamics Customer Insights

02

Microsoft Dynamics 365 CRM – Marketing

  • Dynamics 365 Marketing
  • Dynamics 365 Market Insights

03

Microsoft Dynamics 365 CRM – Customer Service

  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service
  • Dynamics 365 Customer Insights
  • Dynamics 365 Customer Service Insights

04

Microsoft Dynamics – Projects

  • Dynamics 365 Project Service Automation

05

Retail – Microsoft Dynamics 365 Commerce

  • Dynamics 365 Commerce
  • Dynamics 365 Connected Store
  • Dynamics 365 Fraud Protection

06

Microsoft Dynamics 365 HR

  • Dynamics 365 Talent: Core HR
  • Dynamics 365 Talent: Attract
  • Dynamics 365 Talent: Onboard

07

Databases

  • Microsoft SQL Server
  • Mongo DB
  • PostgresSQL
  • Cassandra

08

Full Stack Products

  • REACT JS
  • ANGULAR JS
  • MOBILE – REACT NATIVE
  • FLUTTER
  • APOLLO & GRAPHQL
  • NODE JS

09

APPLICATION MAINTENANCE & SUPPORT SERVICES

XcelPros’ professional Application Maintenance & Support services arent just for Microsoft solutions. Our application maintentance and support process has been developed and refined over time, which allows us to deliver an enhanced customer experience, no matter what systems you use.

consulting

Our strengths

  • End-to-end software implementations
  • Application integrations
  • Scheduled maintenance
  • Day-to-day application support

product

Our support services include

  • System analysis & diagnosis
  • System deployment & customization
  • Service and feature installation
  • Security audits
  • Workaround provisioning
  • Custom enhancement review
  • Updates & New releases
  • Adhoc support

CHOOSE FROM OUR SUPPORT PLAN

Premium and Enterprise packages will allow you to custom services tailored to your needs

STANDARD

Theres nothing basic about our Standard support plan, cost-effective support that covers the essentials - Perfect for small organizations just getting started.

Essential support during US business hours ( EST, CST & PST)
On-Demand support
Volume discounts apply.
Multi-channel support



PREMIUM

Need additional support? Our Premium support plan offers enhanced support for growing SMBs.

On-Demand & 24X7 Support.
Custom services, tailored plans & SLAs.
Volume discounts apply.
Dedicated US based support specialist.
Multi-channel support



ENTERPRISE

Large enterprise? Harness the power you need to support your entire organization.

On-Demand & 24X7 Support. Custom services, tailored plans & SLAs. Volume discounts apply. Dedicated US based support specialist. Multi-channel support

LOWER YOUR RISK & IMPLEMENT YOUR PROJECTS WITH CONFIDENCE

De-risk your transformation projects with XcelPros as your partner. Industry expertise with a proprietary methodology allow us to offer packaged solutions designed around enterprise level controls.

XcelPros Value

1 Week No-Obligation Pilot

Experience Our Industry and Product Expertise First-Hand

HELPING OUR CUSTOMERS COPE WITH THE NEW NORMAL

Covid-19 has been a challenge for most companies. To help our customers cope with the new normal, we are offering 1 week no-obligation pilot.

Next Steps

Our InsightsSee All

Overview of Chemical Distribution in Microsoft Dynamics 365

An Overview of Chemical Distribution in Microsoft Dynamics 365

 An Overview of Chemical Distribution in Microsoft Dynamics 365 1400 820 Xcelpros Team

At a Glance Failure to meet customer demand at Chemical Distribution companies Overview of End-to-End supply chain processes including solutions to increase operational efficiencies Overview of planning…

The Power of Integrated Material Requirements Planning (MRP)

The Power of Integrated Material Requirements Planning (MRP)

 The Power of Integrated Material Requirements Planning (MRP) 2400 900 Xcelpros Team

Growing companies need to keep tight rein over inventories. Having too much in terms of raw materials means capital outlays will suffer. Having too little prevents them from meeting unexpected demands. Materials requirements planning (MRP) lets these firms plan their production, ensuring needed supplies are available without hampering other business functions.

How an ERP system can help improve Manufacturing performance

How an ERP system can help improve Manufacturing performance?

 How an ERP system can help improve Manufacturing performance? 1920 1080 Xcelpros Team

The general benefits of using a comprehensive tool like ERP are well known by most manufacturing organizations regardless of size. However, there are still ways with which ERP systems can be used to better overall operational efficiency in manufacturing, streamline existing processes and improve the production line. How solutions like ERP become the catalyst in generating ROI are usually the difference-makers for the manufacturing sector.

Overcoming barriers to multitier supplier collaboration

Overcoming barriers to multitier supplier collaboration

 Overcoming barriers to multitier supplier collaboration 1500 844 Xcelpros Team

Based on a wonderful piece from our friends over at McKinsey about the disruptions to production and logistics activities around the world in the wake of Covid-19. Many organizations were left without access to raw materials, and no indication of delivery times further highlighting the importance of enterprise technology.

How choosing the right ERP system can boost your company's growth

How choosing the right ERP system can boost your company’s growth

 How choosing the right ERP system can boost your company’s growth 1202 452 Xcelpros Team

According to the latest Mckinsey research, agile organizations are healthier and more likely to meet long-term performance KPIs than their counterparts.

Key Solutions to Chemical Company Operational Challenges

Operational Challenges in a Chemical Company: Key Solutions

 Operational Challenges in a Chemical Company: Key Solutions 1200 450 Xcelpros Team

Recovery by end-use markets and export consumers are expected to boost the U.S. Chemical industry in 2021 and 2022. The American Chemistry Council (ACC) predictions include:

mistakes that slow the growth of a chemical manufacturing company

Mistakes that slow the growth of a chemical company

 Mistakes that slow the growth of a chemical company 1202 452 Xcelpros Team

What do you consider growth for your business? How this is measured is up to each individual organization. Data points that highlight company growth includes:

Guide to Adopt Microsoft Dynamics 365 ERP: Upgrade or Migrate

Microsoft Dynamics 365 The Need to Upgrade

 Microsoft Dynamics 365 The Need to Upgrade 2400 900 Xcelpros Team

Learn everything you need to know about upgrading to Microsoft Dynamics 365’s Finance & Operations enterprise resource planning (ERP) software through our easy to understand, informative series.

Enterprise Resource Planning (ERP) Adoption Made Simpler with Agile

 Enterprise Resource Planning (ERP) Adoption Made Simpler with Agile 2400 900 Xcelpros Team

Based on a wonderful piece from our friends over at McKinsey,
Explaining why Companies and system integrators need to dispel the myth that agile can’t be applied to ERP, instead of adopting an agile approach towards ERP transformations.

Fraud in the Pharmaceutical Industry

Fraud and Pharma: Inventory Control Tech Reduces Rip-offs

 Fraud and Pharma: Inventory Control Tech Reduces Rip-offs 2400 900 Xcelpros Team

Reports by Outsourcing-pharma.com and Statista show just how much money counterfeit costs legitimate pharmaceutical manufacturers. Statista estimates the global market for fake drugs alone at $200 billion, accounting for 13 new drugs not being brought to market each year.