XCELPROS PROVIDES HIGH-QUALITY US-BASED SUPPORT AT OPTIMAL COST.
Choose from different support options to fit your needs including
On - Demand | 24/7 | Pre-defined Hours
HOW YOU BENEFIT
Application
Maintenance
& Support
(AMS)
- Ensuring business stability over the life of any application is imperative to organization’s growth. Extending your IT department with the help of industry experts can help achieve this goal.
- We help our customers tranform their IT department into active business relationship managers able to support your business’ growth initiatives.
- We will work with you to analyze your current IT spend and implement optimization initiatives with metrics and tangible gains.
- Direct access to a dedicated Customer Success Manager focusing on quality of support and ensuring continuous improvement.
- We help our customers avoid unforeseen technology disruptions while continuing to operate lean and agile.
XcelPros offers a wide range of
Maintenance Service and Well-Designed Support Plans with SLA’s tailored to suit your needs
- Multi-channel support with dedicated specialists based in the US.
- Blended support plans designed to fit any budget, with onshore & remote resources.
- Support tools designed to streamline IT Support & Application Maintenance.
- Experienced technology personnel dedicated to support your organization.
- High standards of security and adherence to compliance.
- Backup and support during periods of attrition and personnel turn around.

Our Strength
Deep knowledge of the industry & technologies that amplify impact.
MICROSOFT ECOSYSTEM & FULL-STACK PRODUCTS
PRODUCTS We Support
XcelPros’ professional Application Maintenance & Support for Microsoft solutions and other enterprise software
Microsoft Dynamics 365 ERP Applications
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management* (Rebranded as of October 2019)
- Dynamics Business Central
- Dynamics AX
01
Microsoft Dynamics 365 CRM – Sales
- Dynamics 365 Sales
- Dynamics 365 Sales Insights
- Dynamics Customer Insights
02
Microsoft Dynamics 365 CRM – Marketing
- Dynamics 365 Marketing
- Dynamics 365 Market Insights
03
Microsoft Dynamics 365 CRM – Customer Service
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service Insights
04
Microsoft Dynamics – Projects
- Dynamics 365 Project Service Automation
05
Retail – Microsoft Dynamics 365 Commerce
- Dynamics 365 Commerce
- Dynamics 365 Connected Store
- Dynamics 365 Fraud Protection
06
Microsoft Dynamics 365 HR
- Dynamics 365 Talent: Core HR
- Dynamics 365 Talent: Attract
- Dynamics 365 Talent: Onboard
07
Databases
- Microsoft SQL Server
- Mongo DB
- PostgresSQL
- Cassandra
08
Full Stack Products
- REACT JS
- ANGULAR JS
- MOBILE – REACT NATIVE
- FLUTTER
- APOLLO & GRAPHQL
- NODE JS
09
APPLICATION MAINTENANCE & SUPPORT SERVICES
XcelPros’ professional Application Maintenance & Support services arent just for Microsoft solutions. Our application maintentance and support process has been developed and refined over time, which allows us to deliver an enhanced customer experience, no matter what systems you use.
Our strengths
- End-to-end software implementations
- Application integrations
- Scheduled maintenance
- Day-to-day application support
Our support services include
- System analysis & diagnosis
- System deployment & customization
- Service and feature installation
- Security audits
- Workaround provisioning
- Custom enhancement review
- Updates & New releases
- Adhoc support
CHOOSE FROM OUR SUPPORT PLAN
Premium and Enterprise packages will allow you to custom services tailored to your needs
STANDARD
Theres nothing basic about our Standard support plan, cost-effective support that covers the essentials - Perfect for small organizations just getting started.
Essential support during US business hours ( EST, CST & PST)
On-Demand support
Volume discounts apply.
Multi-channel support
PREMIUM
Need additional support? Our Premium support plan offers enhanced support for growing SMBs.
On-Demand & 24X7 Support.
Custom services, tailored plans & SLAs.
Volume discounts apply.
Dedicated US based support specialist.
Multi-channel support
ENTERPRISE
Large enterprise? Harness the power you need to support your entire organization.
On-Demand & 24X7 Support. Custom services, tailored plans & SLAs. Volume discounts apply. Dedicated US based support specialist. Multi-channel support
LOWER YOUR RISK & IMPLEMENT YOUR PROJECTS WITH CONFIDENCE
De-risk your transformation projects with XcelPros as your partner. Industry expertise with a proprietary methodology allow us to offer packaged solutions designed around enterprise level controls.
30% off Services
With Qualified Purchase of Microsoft Licensing
HELPING OUR CUSTOMERS COPE WITH THE NEW NORMAL
Covid-19 has been a challenge for most companies. To help our customers cope with the new normal, we are offering a 30% discount on services for a limited time.
XcelPros Value
Our InsightsSee All
Unifying Pharma With Batch Manufacturing Process for Simplified Formula Management
Unifying Pharma With Batch Manufacturing Process for Simplified Formula Management https://xcelpros.com/wp-content/uploads/2021/01/Unifying-Pharma-With-Batch-Manufacturing-bnnr-img.jpg 1500 844 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe pharmaceutical industry faced many challenges related to formula management in manufacturing. Maintaining formula, formula lines, cross-checking the data, managing raw material supply etc. can be a daunting task for the guys on the shop floor. Any change in formula needs to be communicated and cascaded down to the production line stakeholders to make necessary changes while running the manufacturing process smoothly.
How Managing Hazardous Chemical Information solves EHS Challenges
How Managing Hazardous Chemical Information solves EHS Challenges https://xcelpros.com/wp-content/uploads/2021/01/Managing-Hazardous-Chemical-bnnr-img.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gChemicals are found everywhere around us in almost every consumer product, from household electronic appliances such as televisions, refrigerators, and personal computers to home goods like furniture, carpets, cleaning supplies, and more. We use chemicals to purify our drinking water, increase crop production and simplify everyday household chores.
5 Strategies to Save Big on Pharmaceutical R&D Costs by Going Digital
5 Strategies to Save Big on Pharmaceutical R&D Costs by Going Digital https://xcelpros.com/wp-content/uploads/2021/01/STRATEGIES-TO-SAVE-BIG-bnr-img.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe pharmaceutical industry relies on R&D and clinical research for drug development and efficacy testing. The core of pharma operations lies in the research that goes behind formulating, testing, developing and researching a drug.
Compliance Readiness in Pharmaceutical Companies: FDA Audit & Regulations
Compliance Readiness in Pharmaceutical Companies: FDA Audit & Regulations https://xcelpros.com/wp-content/uploads/2021/01/Pharmaceutical-Companies-bnnr-img.jpg 1800 855 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe pharmaceutical market has faced various challenges during COVID-19, including a complex set of regulatory standards. Due to the stringent FDA pharmaceutical regulations, pharma companies always need to keep up with managing compliance tools.
3 Ways to Manage Disruption in the Chemical Industry
3 Ways to Manage Disruption in the Chemical Industry https://xcelpros.com/wp-content/uploads/2021/01/3-Ways-to-Manage-Disruption-in-the-Chemical-Industry-bnr.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe challenges in chemical industry have been varying in nature as the industry relies on a large variety of stakeholders and is an asset-intensive sector.
Managing GHS compliance in a chemical company
Managing GHS compliance in a chemical company https://xcelpros.com/wp-content/uploads/2020/12/MANAGING-GHS-COMPLIANCE-bnr.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gFor any drug or chemical manufacturing company, GHS compliance guide rests on four central pillars: Hazard classification, Chemical Labels, Safety Data Sheets and Employee Training.
Ways to Enhance Customer Experience in Pharmaceutical Industry
Ways to Enhance Customer Experience in Pharmaceutical Industry https://xcelpros.com/wp-content/uploads/2020/12/Customer-Engagement-Pharma-Sector-bnr.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gFor years the pharmaceutical sector has operated in silos, in terms of understanding and managing their customer base. While there has been considerable change in the technology used for research and development, when it comes to customer experience and engagement in the pharmaceutical industry, there is still a long way to go.
The COVID19 impact on the chemical industry and the future ahead
The COVID19 impact on the chemical industry and the future ahead https://xcelpros.com/wp-content/uploads/2020/12/Chemical-Industry-Pandemic-affect.bnr_.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gLike almost every other industry, the chemical industry encountered unplanned hassles in 2020 due to the Coronavirus global pandemic.
Modern Methods to Best Manage Pharmaceutical Quality Control
Modern Methods to Best Manage Pharmaceutical Quality Control https://xcelpros.com/wp-content/uploads/2020/12/Quality-Control-in-the-Pharmaceutical-Industry-bnnr.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe pharmaceutical industry stands at a pivotal conjunction point of technology and subject matter expertise. With times changing fast, the pharma sector’s processes and operations evolve to enhance accuracy and reduce efforts and time consumption.
Top 4 Efficient Inventory Management Strategies
Top 4 Efficient Inventory Management Strategies https://xcelpros.com/wp-content/uploads/2020/12/Managing-the-Complexities-bnr.jpg 1500 750 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gAs technologies and the latest strategic trends bring on a blanket change across various industries and their related subsets of functions, organizations need to adapt to these trends.