XCELPROS PROVIDES HIGH-QUALITY US-BASED SUPPORT AT OPTIMAL COST.
Choose from different support options to fit your needs including
On - Demand | 24/7 | Pre-defined Hours
HOW YOU BENEFIT
Application
Maintenance
& Support
(AMS)
- Ensuring business stability over the life of any application is imperative to organization’s growth. Extending your IT department with the help of industry experts can help achieve this goal.
- We help our customers tranform their IT department into active business relationship managers able to support your business’ growth initiatives.
- We will work with you to analyze your current IT spend and implement optimization initiatives with metrics and tangible gains.
- Direct access to a dedicated Customer Success Manager focusing on quality of support and ensuring continuous improvement.
- We help our customers avoid unforeseen technology disruptions while continuing to operate lean and agile.
XcelPros offers a wide range of
Maintenance Service and Well-Designed Support Plans with SLA’s tailored to suit your needs
- Multi-channel support with dedicated specialists based in the US.
- Blended support plans designed to fit any budget, with onshore & remote resources.
- Support tools designed to streamline IT Support & Application Maintenance.
- Experienced technology personnel dedicated to support your organization.
- High standards of security and adherence to compliance.
- Backup and support during periods of attrition and personnel turn around.
Our Strength
Deep knowledge of the industry & technologies that amplify impact.
MICROSOFT ECOSYSTEM & FULL-STACK PRODUCTS
PRODUCTS We Support
XcelPros’ professional Application Maintenance & Support for Microsoft solutions and other enterprise software
Microsoft Dynamics 365 ERP Applications
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management* (Rebranded as of October 2019)
- Dynamics Business Central
- Dynamics AX
01
Microsoft Dynamics 365 CRM – Sales
- Dynamics 365 Sales
- Dynamics 365 Sales Insights
- Dynamics Customer Insights
02
Microsoft Dynamics 365 CRM – Marketing
- Dynamics 365 Marketing
- Dynamics 365 Market Insights
03
Microsoft Dynamics 365 CRM – Customer Service
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service Insights
04
Microsoft Dynamics – Projects
- Dynamics 365 Project Service Automation
05
Retail – Microsoft Dynamics 365 Commerce
- Dynamics 365 Commerce
- Dynamics 365 Connected Store
- Dynamics 365 Fraud Protection
06
Microsoft Dynamics 365 HR
- Dynamics 365 Talent: Core HR
- Dynamics 365 Talent: Attract
- Dynamics 365 Talent: Onboard
07
Databases
- Microsoft SQL Server
- Mongo DB
- PostgresSQL
- Cassandra
08
Full Stack Products
- REACT JS
- ANGULAR JS
- MOBILE – REACT NATIVE
- FLUTTER
- APOLLO & GRAPHQL
- NODE JS
09
APPLICATION MAINTENANCE & SUPPORT SERVICES
XcelPros’ professional Application Maintenance & Support services arent just for Microsoft solutions. Our application maintentance and support process has been developed and refined over time, which allows us to deliver an enhanced customer experience, no matter what systems you use.
Our strengths
- End-to-end software implementations
- Application integrations
- Scheduled maintenance
- Day-to-day application support
Our support services include
- System analysis & diagnosis
- System deployment & customization
- Service and feature installation
- Security audits
- Workaround provisioning
- Custom enhancement review
- Updates & New releases
- Adhoc support
CHOOSE FROM OUR SUPPORT PLAN
Premium and Enterprise packages will allow you to custom services tailored to your needs
STANDARD
Theres nothing basic about our Standard support plan, cost-effective support that covers the essentials - Perfect for small organizations just getting started.
Essential support during US business hours ( EST, CST & PST)
On-Demand support
Volume discounts apply.
Multi-channel support
PREMIUM
Need additional support? Our Premium support plan offers enhanced support for growing SMBs.
On-Demand & 24X7 Support.
Custom services, tailored plans & SLAs.
Volume discounts apply.
Dedicated US based support specialist.
Multi-channel support
ENTERPRISE
Large enterprise? Harness the power you need to support your entire organization.
On-Demand & 24X7 Support. Custom services, tailored plans & SLAs. Volume discounts apply. Dedicated US based support specialist. Multi-channel support
LOWER YOUR RISK & IMPLEMENT YOUR PROJECTS WITH CONFIDENCE
De-risk your transformation projects with XcelPros as your partner. Industry expertise with a proprietary methodology allow us to offer packaged solutions designed around enterprise level controls.
XcelPros Value
1 Week No-Obligation Pilot
Experience Our Industry and Product Expertise First-Hand
HELPING OUR CUSTOMERS COPE WITH THE NEW NORMAL
Covid-19 has been a challenge for most companies. To help our customers cope with the new normal, we are offering 1 week no-obligation pilot.
Next Steps
Our InsightsSee All
Level up your supply chain
Level up your supply chain https://assets.xcelpros.com/wp-content/uploads/2022/06/02034532/Level-up-your-supply-chain-banner.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe ongoing Covid-19 pandemic has had a profound impact on the global supply chain. While eCommerce and online retail is uniquely positioned for rapid growth in today’s business climate, companies with traditional or linear supply chain models are finding it harder to adapt.
Reasons to choose Microsoft Dynamics 365 for your business
Reasons to choose Microsoft Dynamics 365 for your business https://xcelpros.com/wp-content/uploads/2022/04/Reasons-to-choose-microsoft-dynamics-business-banner.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gCloud based Enterprise Resource Planning (ERP) software continues to shine as more companies focus on moving away from archaic legacy solutions. Modern replacements are able to do more now than ever thought possible, including processing much more complicated tasks to fill modern needs and requirements.
Handling Different Types of Purchase Orders in Microsoft Dynamics 365
Handling Different Types of Purchase Orders in Microsoft Dynamics 365 https://xcelpros.com/wp-content/uploads/2022/04/Handling-Different-Types-of-Purchase-Orders-banner.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gToday, purchase orders (POs) are the lifeblood of all companies, especially manufacturers. Being able to properly use POs helps in a number of different ways, including
Managing Production Resources With MRP and ERP
Managing Production Resources With MRP and ERP https://xcelpros.com/wp-content/uploads/2022/03/managing-production-resources-with-mrp-and-erp-banner.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gAn ERP (enterprise resource planning software) with an integrated MRP (materials requirement planning component) is a great way to boost production by ensuring materials arrive when the machines and manpower are available to use them.
Best techniques for tracking and managing raw materials
Best techniques for tracking and managing raw materials https://xcelpros.com/wp-content/uploads/2022/03/Tracking-and-managing-raw-materials-banner.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gToday, manufacturing relies heavily on the ability to acquire raw materials, both directly and indirectly. Examples of direct raw materials are the chemicals, textiles, minerals and other components that become finished products. Indirect raw materials are components added to other parts that together make a finished product. Accurate tracking of these materials is a good way to determine if a company flourishes or fails. Both of these material types are listed as current assets.
Managing Chemical Compliance With an ERP
Managing Chemical Compliance With an ERP https://xcelpros.com/wp-content/uploads/2022/03/Managing-Chemical-Compliance-With-an-ERP-banner.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gWhen used effectively, modern enterprise resource planning software (ERP) can help companies in several ways when it comes to chemical regulations
Streamlining Production Process in Pharmaceutical Manufacturing
Streamlining Production Process in Pharmaceutical Manufacturing https://xcelpros.com/wp-content/uploads/2021/06/Streamlining-Production-Process-in-Pharmaceutical-Manufacturing.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gAround the world, we continue to see rising demand for access to quality healthcare. Side-effects of the recent pandemic significantly added to this demand. This has placed a lot of pressure on pharma and biotech manufacturing companies, who are finding it difficult
Warehouse Management Challenges in the Pharmaceutical Industry
Warehouse Management Challenges in the Pharmaceutical Industry https://xcelpros.com/wp-content/uploads/2021/05/Warehouse-Management-Challenges-bnr.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe pharmaceutical industry faces some unique warehouse management challenges. Many of these issues can have a dramatic impact on medications, even though they may not exist in industries such as general retail.
Digitization of the Chemical Industry-Role of an ERP system
Digitization of the Chemical Industry-Role of an ERP system https://xcelpros.com/wp-content/uploads/2020/11/digitization-erp-bnnr.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gChemical companies are looking to adopt the newer, digitized technologies to their fullest (instead of merely installing systems and processes that operate in silos).
Key Features and Benefits of ERP Systems
Key Features and Benefits of ERP Systems https://xcelpros.com/wp-content/uploads/2022/02/key-features-and-benefits-of-erp-systems-banner.jpg 1200 450 shahid.anis https://secure.gravatar.com/avatar/e38b161b5d48f0c175175a914c08eb84?s=96&d=mm&r=gOverall cost reduction, improved security, and interoperability are some of the reasons why small businesses invest in newer and agile enterprise resource planning (ERP) software. The question some companies have at the start is: Do we go with an on-premise solution or a cloud based ERP?