XCELPROS PROVIDES HIGH-QUALITY US-BASED SUPPORT AT OPTIMAL COST.
Choose from different support options to fit your needs including
On - Demand | 24/7 | Pre-defined Hours
HOW YOU BENEFIT
Application
Maintenance
& Support
(AMS)
- Ensuring business stability over the life of any application is imperative to organization’s growth. Extending your IT department with the help of industry experts can help achieve this goal.
- We help our customers tranform their IT department into active business relationship managers able to support your business’ growth initiatives.
- We will work with you to analyze your current IT spend and implement optimization initiatives with metrics and tangible gains.
- Direct access to a dedicated Customer Success Manager focusing on quality of support and ensuring continuous improvement.
- We help our customers avoid unforeseen technology disruptions while continuing to operate lean and agile.
XcelPros offers a wide range of
Maintenance Service and Well-Designed Support Plans with SLA’s tailored to suit your needs
- Multi-channel support with dedicated specialists based in the US.
- Blended support plans designed to fit any budget, with onshore & remote resources.
- Support tools designed to streamline IT Support & Application Maintenance.
- Experienced technology personnel dedicated to support your organization.
- High standards of security and adherence to compliance.
- Backup and support during periods of attrition and personnel turn around.
Our Strength
Deep knowledge of the industry & technologies that amplify impact.
MICROSOFT ECOSYSTEM & FULL-STACK PRODUCTS
PRODUCTS We Support
XcelPros’ professional Application Maintenance & Support for Microsoft solutions and other enterprise software
Microsoft Dynamics 365 ERP Applications
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management* (Rebranded as of October 2019)
- Dynamics Business Central
- Dynamics AX
01
Microsoft Dynamics 365 CRM – Sales
- Dynamics 365 Sales
- Dynamics 365 Sales Insights
- Dynamics Customer Insights
02
Microsoft Dynamics 365 CRM – Marketing
- Dynamics 365 Marketing
- Dynamics 365 Market Insights
03
Microsoft Dynamics 365 CRM – Customer Service
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service Insights
04
Microsoft Dynamics – Projects
- Dynamics 365 Project Service Automation
05
Retail – Microsoft Dynamics 365 Commerce
- Dynamics 365 Commerce
- Dynamics 365 Connected Store
- Dynamics 365 Fraud Protection
06
Microsoft Dynamics 365 HR
- Dynamics 365 Talent: Core HR
- Dynamics 365 Talent: Attract
- Dynamics 365 Talent: Onboard
07
Databases
- Microsoft SQL Server
- Mongo DB
- PostgresSQL
- Cassandra
08
Full Stack Products
- REACT JS
- ANGULAR JS
- MOBILE – REACT NATIVE
- FLUTTER
- APOLLO & GRAPHQL
- NODE JS
09
APPLICATION MAINTENANCE & SUPPORT SERVICES
XcelPros’ professional Application Maintenance & Support services arent just for Microsoft solutions. Our application maintentance and support process has been developed and refined over time, which allows us to deliver an enhanced customer experience, no matter what systems you use.
Our strengths
- End-to-end software implementations
- Application integrations
- Scheduled maintenance
- Day-to-day application support
Our support services include
- System analysis & diagnosis
- System deployment & customization
- Service and feature installation
- Security audits
- Workaround provisioning
- Custom enhancement review
- Updates & New releases
- Adhoc support
CHOOSE FROM OUR SUPPORT PLAN
Premium and Enterprise packages will allow you to custom services tailored to your needs
STANDARD
Theres nothing basic about our Standard support plan, cost-effective support that covers the essentials - Perfect for small organizations just getting started.
Essential support during US business hours ( EST, CST & PST)
On-Demand support
Volume discounts apply.
Multi-channel support
PREMIUM
Need additional support? Our Premium support plan offers enhanced support for growing SMBs.
On-Demand & 24X7 Support.
Custom services, tailored plans & SLAs.
Volume discounts apply.
Dedicated US based support specialist.
Multi-channel support
ENTERPRISE
Large enterprise? Harness the power you need to support your entire organization.
On-Demand & 24X7 Support. Custom services, tailored plans & SLAs. Volume discounts apply. Dedicated US based support specialist. Multi-channel support
LOWER YOUR RISK & IMPLEMENT YOUR PROJECTS WITH CONFIDENCE
De-risk your transformation projects with XcelPros as your partner. Industry expertise with a proprietary methodology allow us to offer packaged solutions designed around enterprise level controls.
XcelPros Value
Our InsightsSee All
The Importance of Pharmacovigilance During a Pandemic
The Importance of Pharmacovigilance During a Pandemic https://xcelpros.com/wp-content/uploads/2020/10/The-Importance-of-Pharmacovigilance-bnnr.jpg 1440 810 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe World Health Organization (WHO) has always emphasized providing the most effective drug that does not cause severe adverse effects.
How a Pharma CDMO can manage the Serialization Challenge
How a Pharma CDMO can manage the Serialization Challenge https://xcelpros.com/wp-content/uploads/2020/10/CDMO-bnnr-img.jpg 1920 1080 shahid.anis https://secure.gravatar.com/avatar/e38b161b5d48f0c175175a914c08eb84?s=96&d=mm&r=gHaving a complete view of inbound shipments is critical for chemical manufacturers not just for maintaining accurate product counts, ensuring on-time delivery or monitoring rising transportation costs
The Importance of Freight Visibility in the Chemical Supply Chain
The Importance of Freight Visibility in the Chemical Supply Chain https://xcelpros.com/wp-content/uploads/2020/09/Freight-Visibility-bnnr-mg.jpg 1440 810 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gHaving a complete view of inbound shipments is critical for chemical manufacturers not just for maintaining accurate product counts, ensuring on-time delivery or monitoring rising transportation costs
How To Enhance Your Chemical Supply Chain
How To Enhance Your Chemical Supply Chain https://xcelpros.com/wp-content/uploads/2020/09/CHEMICAL-SUPPLY-CHAIN_banner-img.jpg 1440 810 shahid.anis https://secure.gravatar.com/avatar/e38b161b5d48f0c175175a914c08eb84?s=96&d=mm&r=gAs the decade ends, globalization has reached new heights. There is massive activity and anxiety related to supply chain dampeners due to COVID-19. For the chemical industry, this has opened doors of opportunities.
Reshaping Procurement within Pharmaceutical Supply Chain
Reshaping Procurement within Pharmaceutical Supply Chain https://xcelpros.com/wp-content/uploads/2020/09/Procurement_Banner.jpg 1500 800 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe procurement of raw materials in any Pharma manufacturing company is the source of operations. An established method to improve visibility, track and trace product quality is a must, regardless of a manual, electronic, or a hybrid purchase to pay process.
The Role of an agile & cloud-based ERP in Chemical Manufacturing
The Role of an agile & cloud-based ERP in Chemical Manufacturing https://xcelpros.com/wp-content/uploads/2020/08/Chemical-Manufacturing-The-Role-of-an-agile-cloud-based-ERP-Final-bnr.jpg 1920 1080 shahid.anis https://secure.gravatar.com/avatar/e38b161b5d48f0c175175a914c08eb84?s=96&d=mm&r=gIn recent years the chemical industry has witnessed a radical change in production methods. With technology gaining more attention in almost every sector, including manufacturing and distribution..
Transforming Business with AI and ML in the Chemical Industry
Transforming Business with AI and ML in the Chemical Industry https://xcelpros.com/wp-content/uploads/2020/08/TRANSFORMING-BUSINESS-WITH-AI-ML-IN-THE-CHEMICAL-INDUSTRY-bnr.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gInnovation is the name of the game for chemical companies to optimize operations and enhance profits. To fast-track innovations, use of AI and Machine Learning in the chemical industry is crucial.
Predictive analytics in the pharmaceutical industry: Key Use Cases
Predictive analytics in the pharmaceutical industry: Key Use Cases https://xcelpros.com/wp-content/uploads/2020/08/Predictive-Analytics-bnrr.jpg 1920 1080 shahid.anis https://secure.gravatar.com/avatar/e38b161b5d48f0c175175a914c08eb84?s=96&d=mm&r=gThe digital era has given companies various tools and techniques to help pharmaceutical manufacturers optimize and streamline their operations, and predictive analysis is one such highly advanced method.
The role of an ERP System in Handling Hazardous Chemicals
The role of an ERP System in Handling Hazardous Chemicals https://xcelpros.com/wp-content/uploads/2020/08/How-erp-system-help-nbnr.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe biotechnology and life sciences industry is at a cusp of major changes due to COVID-19. There is a lot of fluidity built up due to the pandemic and a huge dependency on government rules, FDA regulations, intricate drug production, and overall research and development at this time.
How life sciences cros are changing to strategic partners?: the covid-19 effect
How life sciences cros are changing to strategic partners?: the covid-19 effect https://xcelpros.com/wp-content/uploads/2020/08/How-life-bnr.jpg 1920 1080 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe biotechnology and life sciences industry is at a cusp of major changes due to COVID-19. There is a lot of fluidity built up due to the pandemic and a huge dependency on government rules, FDA regulations, intricate drug production, and overall research and development at this time.