XCELPROS PROVIDES HIGH-QUALITY US-BASED SUPPORT AT OPTIMAL COST.
Choose from different support options to fit your needs including
On - Demand | 24/7 | Pre-defined Hours
HOW YOU BENEFIT
Application
Maintenance
& Support
(AMS)
- Ensuring business stability over the life of any application is imperative to organization’s growth. Extending your IT department with the help of industry experts can help achieve this goal.
- We help our customers tranform their IT department into active business relationship managers able to support your business’ growth initiatives.
- We will work with you to analyze your current IT spend and implement optimization initiatives with metrics and tangible gains.
- Direct access to a dedicated Customer Success Manager focusing on quality of support and ensuring continuous improvement.
- We help our customers avoid unforeseen technology disruptions while continuing to operate lean and agile.
XcelPros offers a wide range of
Maintenance Service and Well-Designed Support Plans with SLA’s tailored to suit your needs
- Multi-channel support with dedicated specialists based in the US.
- Blended support plans designed to fit any budget, with onshore & remote resources.
- Support tools designed to streamline IT Support & Application Maintenance.
- Experienced technology personnel dedicated to support your organization.
- High standards of security and adherence to compliance.
- Backup and support during periods of attrition and personnel turn around.
Our Strength
Deep knowledge of the industry & technologies that amplify impact.
MICROSOFT ECOSYSTEM & FULL-STACK PRODUCTS
PRODUCTS We Support
XcelPros’ professional Application Maintenance & Support for Microsoft solutions and other enterprise software
Microsoft Dynamics 365 ERP Applications
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management* (Rebranded as of October 2019)
- Dynamics Business Central
- Dynamics AX
01
Microsoft Dynamics 365 CRM – Sales
- Dynamics 365 Sales
- Dynamics 365 Sales Insights
- Dynamics Customer Insights
02
Microsoft Dynamics 365 CRM – Marketing
- Dynamics 365 Marketing
- Dynamics 365 Market Insights
03
Microsoft Dynamics 365 CRM – Customer Service
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service Insights
04
Microsoft Dynamics – Projects
- Dynamics 365 Project Service Automation
05
Retail – Microsoft Dynamics 365 Commerce
- Dynamics 365 Commerce
- Dynamics 365 Connected Store
- Dynamics 365 Fraud Protection
06
Microsoft Dynamics 365 HR
- Dynamics 365 Talent: Core HR
- Dynamics 365 Talent: Attract
- Dynamics 365 Talent: Onboard
07
Databases
- Microsoft SQL Server
- Mongo DB
- PostgresSQL
- Cassandra
08
Full Stack Products
- REACT JS
- ANGULAR JS
- MOBILE – REACT NATIVE
- FLUTTER
- APOLLO & GRAPHQL
- NODE JS
09
APPLICATION MAINTENANCE & SUPPORT SERVICES
XcelPros’ professional Application Maintenance & Support services arent just for Microsoft solutions. Our application maintentance and support process has been developed and refined over time, which allows us to deliver an enhanced customer experience, no matter what systems you use.
Our strengths
- End-to-end software implementations
- Application integrations
- Scheduled maintenance
- Day-to-day application support
Our support services include
- System analysis & diagnosis
- System deployment & customization
- Service and feature installation
- Security audits
- Workaround provisioning
- Custom enhancement review
- Updates & New releases
- Adhoc support
CHOOSE FROM OUR SUPPORT PLAN
Premium and Enterprise packages will allow you to custom services tailored to your needs
STANDARD
Theres nothing basic about our Standard support plan, cost-effective support that covers the essentials - Perfect for small organizations just getting started.
Essential support during US business hours ( EST, CST & PST)
On-Demand support
Volume discounts apply.
Multi-channel support
PREMIUM
Need additional support? Our Premium support plan offers enhanced support for growing SMBs.
On-Demand & 24X7 Support.
Custom services, tailored plans & SLAs.
Volume discounts apply.
Dedicated US based support specialist.
Multi-channel support
ENTERPRISE
Large enterprise? Harness the power you need to support your entire organization.
On-Demand & 24X7 Support. Custom services, tailored plans & SLAs. Volume discounts apply. Dedicated US based support specialist. Multi-channel support
LOWER YOUR RISK & IMPLEMENT YOUR PROJECTS WITH CONFIDENCE
De-risk your transformation projects with XcelPros as your partner. Industry expertise with a proprietary methodology allow us to offer packaged solutions designed around enterprise level controls.
XcelPros Value
1 Week No-Obligation Pilot
Experience Our Industry and Product Expertise First-Hand
HELPING OUR CUSTOMERS COPE WITH THE NEW NORMAL
Covid-19 has been a challenge for most companies. To help our customers cope with the new normal, we are offering 1 week no-obligation pilot.
Next Steps
Our InsightsSee All
Overcoming OSHA Compliance Challenges in the Chemical Companies using Technology
Overcoming OSHA Compliance Challenges in the Chemical Companies using Technology https://xcelpros.com/wp-content/uploads/2021/07/Overcoming-OSHA-Compliance-Challenges-bnr.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe chemical industry is constantly under increased scrutiny due to potential health and safety risks inherent to its workforce. These companies continuously face challenges following current regulations, applying updates, ensuring accurate documentation and following labeling guidelines
5 Key Reasons Why You Need ERP Software in Distribution
5 Key Reasons Why You Need ERP Software in Distribution https://xcelpros.com/wp-content/uploads/2021/04/Key-Reasons-Distributors-Should-bnr.jpg 1200 600 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gEvery day we’re seeing major technological changes impacting the biotech industry. Today’s leading companies are leveraging modern biotech tools to help their businesses grow.
How Pharmaceutical Companies Get New Products to Market during Covid-19
How Pharmaceutical Companies Get New Products to Market during Covid-19 https://xcelpros.com/wp-content/uploads/2021/07/How-Pharmaceutical-Companies-Get-New-Products-to-Market-during-Covid-19-bnr.jpg 1202 452 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gAs the world continues to deal with one of the deadliest pandemics in modern history, governments are working overtime to protect their citizens from the deadly disease known as Covid-19.
ERP Solutions to Rev Up Oil and Gas Industry
ERP Solutions to Rev Up Oil and Gas Industry https://xcelpros.com/wp-content/uploads/2021/07/ERP-Solutions-to-Rev-Up-Oil-and-Gas-Industry-bnr.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gIn a previous post, we looked at the basics of the high-level steps involved in adding Microsoft Dynamics 365. In this post, we will take a look at common implementation problems and ways to avoid them or reduce their effect.
Removing Roadblocks when Implementing Microsoft Dynamics 365
Removing Roadblocks when Implementing Microsoft Dynamics 365 https://xcelpros.com/wp-content/uploads/2021/07/Removing-Roadblocks-when-Implementing-Microsoft-Dynamics-365-bnr.jpg 1201 451 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gIn a previous post, we looked at the basics of the high-level steps involved in adding Microsoft Dynamics 365. In this post, we will take a look at common implementation problems and ways to avoid them or reduce their effect.
Making your Dynamics 365 implementation successful
Making your Dynamics 365 implementation successful https://xcelpros.com/wp-content/uploads/2021/07/implementation-of-D365-bnr.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gParts of the global supply chain saw major disruptions in 2019 and more in 2020. Companies looking to ensure their supply chains remain intact have two choices: They can plan, prepare and be ahead of the trends, or stay in a wait-and-see mode.
Major Supply Chain Disruptors
Major Supply Chain Disruptors https://xcelpros.com/wp-content/uploads/2021/07/Major-Supply-Chain-Disruptors-in-2021-bnr.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gParts of the global supply chain saw major disruptions in 2019 and more in 2020. Companies looking to ensure their supply chains remain intact have two choices: They can plan, prepare and be ahead of the trends, or stay in a wait-and-see mode.
The future of the chemical industry involves technology
The future of the chemical industry involves technology https://xcelpros.com/wp-content/uploads/2021/07/The-future-of-the-chemical-industry-involves-technology-bnr.jpg 2400 900 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gTechnology is becoming a driving force in many industries and the chemical industry is no different. It’s easy to say the future of the chemical industry will continue to involve new and emerging technologies. Among the most cost-effective ways is through enterprise resource planning (ERP) software.
Rethinking Your ERP Strategy to Gain a Competitive Advantage
Rethinking Your ERP Strategy to Gain a Competitive Advantage https://xcelpros.com/wp-content/uploads/2021/04/Rethinking-your-ERP-strategy-to-gain-a-competitive-banner.jpg 1200 600 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gInvesting in a good ERP system is the biggest responsibility for any company. Choosing the right ERP system is not only a huge financial responsibility but as large companies like Oracle and SAP announced plans to phase out support for the older versions of their ERP software, business executives everywhere are forced to rethink their own ERP strategies.
How ERP Solutions Benefit Pharmaceutical Manufacturers
How ERP Solutions Benefit Pharmaceutical Manufacturers https://xcelpros.com/wp-content/uploads/2021/07/How-ERP-Solutions-Benefit-Pharmaceutical-Manufacturers-bnr.jpg 1200 450 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gSpeed and accuracy are fundamental for any business, including the pharmaceutical industry. Microsoft Dynamics 365 for Finance and Operations (F&O) offers an intelligent cloud-based solution tailored to meet the pharmaceutical industry’s needs.