XCELPROS PROVIDES HIGH-QUALITY US-BASED SUPPORT AT OPTIMAL COST.

Choose from different support options to fit your needs including

On - Demand | 24/7 | Pre-defined Hours

HOW YOU BENEFIT

Application
Maintenance
& Support
(AMS)

  • Ensuring business stability over the life of any application is imperative to organization’s growth. Extending your IT department with the help of industry experts can help achieve this goal.
  • We help our customers tranform their IT department into active business relationship managers able to support your business’ growth initiatives.
  • We will work with you to analyze your current IT spend and implement optimization initiatives with metrics and tangible gains.
  • Direct access to a dedicated Customer Success Manager focusing on quality of support and ensuring continuous improvement.
  • We help our customers avoid unforeseen technology disruptions while continuing to operate lean and agile.

XcelPros offers a wide range of

Maintenance Service and Well-Designed Support Plans with SLA’s tailored to suit your needs

  • Multi-channel support with dedicated specialists based in the US.
  • Blended support plans designed to fit any budget, with onshore & remote resources.
  • Support tools designed to streamline IT Support & Application Maintenance.
  • Experienced technology personnel dedicated to support your organization.
  • High standards of security and adherence to compliance.
  • Backup and support during periods of attrition and personnel turn around.
application maintenance support
Our strength

Our Strength

Deep knowledge of the industry & technologies that amplify impact.

MICROSOFT ECOSYSTEM & FULL-STACK PRODUCTS

PRODUCTS We Support

XcelPros’ professional Application Maintenance & Support for Microsoft solutions and other enterprise software

Microsoft Dynamics 365 ERP Applications

  • Dynamics 365 Finance
  • Dynamics 365 Supply Chain Management* (Rebranded as of October 2019)
  • Dynamics Business Central
  • Dynamics AX

01

Microsoft Dynamics 365 CRM – Sales

  • Dynamics 365 Sales
  • Dynamics 365 Sales Insights
  • Dynamics Customer Insights

02

Microsoft Dynamics 365 CRM – Marketing

  • Dynamics 365 Marketing
  • Dynamics 365 Market Insights

03

Microsoft Dynamics 365 CRM – Customer Service

  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service
  • Dynamics 365 Customer Insights
  • Dynamics 365 Customer Service Insights

04

Microsoft Dynamics – Projects

  • Dynamics 365 Project Service Automation

05

Retail – Microsoft Dynamics 365 Commerce

  • Dynamics 365 Commerce
  • Dynamics 365 Connected Store
  • Dynamics 365 Fraud Protection

06

Microsoft Dynamics 365 HR

  • Dynamics 365 Talent: Core HR
  • Dynamics 365 Talent: Attract
  • Dynamics 365 Talent: Onboard

07

Databases

  • Microsoft SQL Server
  • Mongo DB
  • PostgresSQL
  • Cassandra

08

Full Stack Products

  • REACT JS
  • ANGULAR JS
  • MOBILE – REACT NATIVE
  • FLUTTER
  • APOLLO & GRAPHQL
  • NODE JS

09

APPLICATION MAINTENANCE & SUPPORT SERVICES

XcelPros’ professional Application Maintenance & Support services arent just for Microsoft solutions. Our application maintentance and support process has been developed and refined over time, which allows us to deliver an enhanced customer experience, no matter what systems you use.

consulting

Our strengths

  • End-to-end software implementations
  • Application integrations
  • Scheduled maintenance
  • Day-to-day application support

product

Our support services include

  • System analysis & diagnosis
  • System deployment & customization
  • Service and feature installation
  • Security audits
  • Workaround provisioning
  • Custom enhancement review
  • Updates & New releases
  • Adhoc support

CHOOSE FROM OUR SUPPORT PLAN

Premium and Enterprise packages will allow you to custom services tailored to your needs

STANDARD

Theres nothing basic about our Standard support plan, cost-effective support that covers the essentials - Perfect for small organizations just getting started.

Essential support during US business hours ( EST, CST & PST)
On-Demand support
Volume discounts apply.
Multi-channel support



PREMIUM

Need additional support? Our Premium support plan offers enhanced support for growing SMBs.

On-Demand & 24X7 Support.
Custom services, tailored plans & SLAs.
Volume discounts apply.
Dedicated US based support specialist.
Multi-channel support



ENTERPRISE

Large enterprise? Harness the power you need to support your entire organization.

On-Demand & 24X7 Support. Custom services, tailored plans & SLAs. Volume discounts apply. Dedicated US based support specialist. Multi-channel support

LOWER YOUR RISK & IMPLEMENT YOUR PROJECTS WITH CONFIDENCE

De-risk your transformation projects with XcelPros as your partner. Industry expertise with a proprietary methodology allow us to offer packaged solutions designed around enterprise level controls.

30% off Services

With Qualified Purchase of Microsoft Licensing

HELPING OUR CUSTOMERS COPE WITH THE NEW NORMAL

Covid-19 has been a challenge for most companies. To help our customers cope with the new normal, we are offering a 30% discount on services for a limited time.

XcelPros Value

Our InsightsSee All

Batch Processing In Manufacturing Of Pharma Industry

Unifying Pharma With Batch Manufacturing Process for Simplified Formula Management

 Unifying Pharma With Batch Manufacturing Process for Simplified Formula Management 1500 844 Xcelpros Team

The pharmaceutical industry faced many challenges related to formula management in manufacturing. Maintaining formula, formula lines, cross-checking the data, managing raw material supply etc. can be a daunting task for the guys on the shop floor. Any change in formula needs to be communicated and cascaded down to the production line stakeholders to make necessary changes while running the manufacturing process smoothly.

ehs management in chemical industry

How Managing Hazardous Chemical Information solves EHS Challenges

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Chemicals are found everywhere around us in almost every consumer product, from household electronic appliances such as televisions, refrigerators, and personal computers to home goods like furniture, carpets, cleaning supplies, and more. We use chemicals to purify our drinking water, increase crop production and simplify everyday household chores.

How to Reduce Pharmaceutical R&D Costs by Going Digital

5 Strategies to Save Big on Pharmaceutical R&D Costs by Going Digital

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The pharmaceutical industry relies on R&D and clinical research for drug development and efficacy testing. The core of pharma operations lies in the research that goes behind formulating, testing, developing and researching a drug.

FDA audits regulate in pharma companies/industry

Compliance Readiness in Pharmaceutical Companies: FDA Audit & Regulations

 Compliance Readiness in Pharmaceutical Companies: FDA Audit & Regulations 1800 855 Xcelpros Team

The pharmaceutical market has faced various challenges during COVID-19, including a complex set of regulatory standards. Due to the stringent FDA pharmaceutical regulations, pharma companies always need to keep up with managing compliance tools.

Managing Challenges in the Chemical Industry

3 Ways to Manage Disruption in the Chemical Industry

 3 Ways to Manage Disruption in the Chemical Industry 1920 1080 Xcelpros Team

The challenges in chemical industry have been varying in nature as the industry relies on a large variety of stakeholders and is an asset-intensive sector.

ghs compliance guide for chemical industry

Managing GHS compliance in a chemical company

 Managing GHS compliance in a chemical company 1920 1080 Xcelpros Team

For any drug or chemical manufacturing company, GHS compliance guide rests on four central pillars: Hazard classification, Chemical Labels, Safety Data Sheets and Employee Training.

Customer Experience in Pharma

Ways to Enhance Customer Experience in Pharmaceutical Industry

 Ways to Enhance Customer Experience in Pharmaceutical Industry 1920 1080 Xcelpros Team

For years the pharmaceutical sector has operated in silos, in terms of understanding and managing their customer base. While there has been considerable change in the technology used for research and development, when it comes to customer experience and engagement in the pharmaceutical industry, there is still a long way to go.

Chemical Industry Pandemic affect

The COVID19 impact on the chemical industry and the future ahead

 The COVID19 impact on the chemical industry and the future ahead 1920 1080 Xcelpros Team

Like almost every other industry, the chemical industry encountered unplanned hassles in 2020 due to the Coronavirus global pandemic.

Modern Methods to Best Manage Pharmaceutical Quality Control

 Modern Methods to Best Manage Pharmaceutical Quality Control 1920 1080 Xcelpros Team

The pharmaceutical industry stands at a pivotal conjunction point of technology and subject matter expertise. With times changing fast, the pharma sector’s processes and operations evolve to enhance accuracy and reduce efforts and time consumption.

inventory management strategies

Top 4 Efficient Inventory Management Strategies

 Top 4 Efficient Inventory Management Strategies 1500 750 Xcelpros Team

As technologies and the latest strategic trends bring on a blanket change across various industries and their related subsets of functions, organizations need to adapt to these trends.