XCELPROS PROVIDES HIGH-QUALITY US-BASED SUPPORT AT OPTIMAL COST.
Choose from different support options to fit your needs including
On - Demand | 24/7 | Pre-defined Hours
HOW YOU BENEFIT
Application
Maintenance
& Support
(AMS)
- Ensuring business stability over the life of any application is imperative to organization’s growth. Extending your IT department with the help of industry experts can help achieve this goal.
- We help our customers tranform their IT department into active business relationship managers able to support your business’ growth initiatives.
- We will work with you to analyze your current IT spend and implement optimization initiatives with metrics and tangible gains.
- Direct access to a dedicated Customer Success Manager focusing on quality of support and ensuring continuous improvement.
- We help our customers avoid unforeseen technology disruptions while continuing to operate lean and agile.
XcelPros offers a wide range of
Maintenance Service and Well-Designed Support Plans with SLA’s tailored to suit your needs
- Multi-channel support with dedicated specialists based in the US.
- Blended support plans designed to fit any budget, with onshore & remote resources.
- Support tools designed to streamline IT Support & Application Maintenance.
- Experienced technology personnel dedicated to support your organization.
- High standards of security and adherence to compliance.
- Backup and support during periods of attrition and personnel turn around.
Our Strength
Deep knowledge of the industry & technologies that amplify impact.
MICROSOFT ECOSYSTEM & FULL-STACK PRODUCTS
PRODUCTS We Support
XcelPros’ professional Application Maintenance & Support for Microsoft solutions and other enterprise software
Microsoft Dynamics 365 ERP Applications
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management* (Rebranded as of October 2019)
- Dynamics Business Central
- Dynamics AX
01
Microsoft Dynamics 365 CRM – Sales
- Dynamics 365 Sales
- Dynamics 365 Sales Insights
- Dynamics Customer Insights
02
Microsoft Dynamics 365 CRM – Marketing
- Dynamics 365 Marketing
- Dynamics 365 Market Insights
03
Microsoft Dynamics 365 CRM – Customer Service
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service Insights
04
Microsoft Dynamics – Projects
- Dynamics 365 Project Service Automation
05
Retail – Microsoft Dynamics 365 Commerce
- Dynamics 365 Commerce
- Dynamics 365 Connected Store
- Dynamics 365 Fraud Protection
06
Microsoft Dynamics 365 HR
- Dynamics 365 Talent: Core HR
- Dynamics 365 Talent: Attract
- Dynamics 365 Talent: Onboard
07
Databases
- Microsoft SQL Server
- Mongo DB
- PostgresSQL
- Cassandra
08
Full Stack Products
- REACT JS
- ANGULAR JS
- MOBILE – REACT NATIVE
- FLUTTER
- APOLLO & GRAPHQL
- NODE JS
09
APPLICATION MAINTENANCE & SUPPORT SERVICES
XcelPros’ professional Application Maintenance & Support services arent just for Microsoft solutions. Our application maintentance and support process has been developed and refined over time, which allows us to deliver an enhanced customer experience, no matter what systems you use.
Our strengths
- End-to-end software implementations
- Application integrations
- Scheduled maintenance
- Day-to-day application support
Our support services include
- System analysis & diagnosis
- System deployment & customization
- Service and feature installation
- Security audits
- Workaround provisioning
- Custom enhancement review
- Updates & New releases
- Adhoc support
CHOOSE FROM OUR SUPPORT PLAN
Premium and Enterprise packages will allow you to custom services tailored to your needs
STANDARD
Theres nothing basic about our Standard support plan, cost-effective support that covers the essentials - Perfect for small organizations just getting started.
Essential support during US business hours ( EST, CST & PST)
On-Demand support
Volume discounts apply.
Multi-channel support
PREMIUM
Need additional support? Our Premium support plan offers enhanced support for growing SMBs.
On-Demand & 24X7 Support.
Custom services, tailored plans & SLAs.
Volume discounts apply.
Dedicated US based support specialist.
Multi-channel support
ENTERPRISE
Large enterprise? Harness the power you need to support your entire organization.
On-Demand & 24X7 Support. Custom services, tailored plans & SLAs. Volume discounts apply. Dedicated US based support specialist. Multi-channel support
LOWER YOUR RISK & IMPLEMENT YOUR PROJECTS WITH CONFIDENCE
De-risk your transformation projects with XcelPros as your partner. Industry expertise with a proprietary methodology allow us to offer packaged solutions designed around enterprise level controls.
XcelPros Value
Our InsightsSee All
Production supervisor at a pharmaceutical company
Production supervisor at a pharmaceutical company https://xcelpros.com/wp-content/uploads/2020/08/LOT-bnr-img.jpg 1920 1080 shahid.anis https://secure.gravatar.com/avatar/e38b161b5d48f0c175175a914c08eb84?s=96&d=mm&r=gAmanda is a detail oriented Production supervisor at XYZ Pharmaceutical Inc. She comes with years of experience within the Pharmaceutical industry – has developed her skills and grown into the supervisor role organically through the ups and downs of the company. Witnessing many FDA audits in her tenure at the company, she is constantly looking for ways to streamline the process in the best possible way in order to make sure all CGMP regulations are being met and FDA guidelines are adhered to.
Maintaining an Integrated Supply Chain: Key Solutions
Maintaining an Integrated Supply Chain: Key Solutions https://xcelpros.com/wp-content/uploads/2020/08/Supplychain-bnr.jpg 1500 1001 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gAt a Glance Many organizations that fail to recognize supply chain as a strategic business function, tend to not move to a digital supply chain and lose out on the benefits that come with the transformation. Traditionally, manufacturing companies have treated supply chain as a transactional function, a bargaining chip to reduce price and secure…
Chief Financial Officer
Chief Financial Officer https://xcelpros.com/wp-content/uploads/2020/07/CFO-bnnr.jpg 1500 1000 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gOur company needs to update because the end of support goes into effect in October 2020. Our current Office system is not offering tools needed to work more efficiently. Our IT resources as we are…
How to Automate Your Corporate Purchase Order to Boost Efficiency?
How to Automate Your Corporate Purchase Order to Boost Efficiency? https://xcelpros.com/wp-content/uploads/2020/07/AUTOMATE-YOUR-CORPORATE.jpg 1920 1280 shahid.anis https://secure.gravatar.com/avatar/e38b161b5d48f0c175175a914c08eb84?s=96&d=mm&r=gIntroduction The purchasing process of any organization has always focused on simplifying the procurement of materials as well as services, and boost supply chain efficiency. In today’s digital world, it has become more essential for companies to formulate a comprehensive strategy for running operations faster and smoother. Is your workforce still operating on manual and…
Why Do ERP implementations Fail? Key Points to remember for a Successful Transformation
Why Do ERP implementations Fail? Key Points to remember for a Successful Transformation https://xcelpros.com/wp-content/uploads/2020/07/Why-ERP-banner-img.jpg 1550 750 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gIntroduction In recent years there have been more stories of ERP implementation failures. With this in mind, it is understandable why organizations might be apprehensive about investing in a new ERP solution when the failure rate is high. The reality is that most of the ERP implementation projects often fail to meet the triple constraints…
Brochure-Customer journey Supply Chain Manager
Brochure-Customer journey Supply Chain Manager https://xcelpros.com/wp-content/uploads/2020/07/customer-journey-supply-chain.jpg 1550 750 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gOur company needs to update because the end of support goes into effect in October 2020. Our current Office system is not offering tools needed to work more efficiently. Our IT resources as we are…
Top reasons to revamp your cloud strategy during covid-19
Top reasons to revamp your cloud strategy during covid-19 https://xcelpros.com/wp-content/uploads/2020/04/covid19fea.jpg 1440 810 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gOrganizations are rapidly moving to the cloud for ease of storing data and boost technology innovations. Modern industries understand the strategic competitive advantage and availability of customized
Man over machine – ready for the Supply Chain integration?
Man over machine – ready for the Supply Chain integration? https://xcelpros.com/wp-content/uploads/2020/04/Man-Vs-Machine-banner.jpg 1440 810 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gDuring difficult times the world requires better ways to function without taking the entire economy down. One such event is the Corona-virus outbreak that caused a ‘slow down to shut down’….
The Cost of Inaction : Case in Point for an ERP Implementation
The Cost of Inaction : Case in Point for an ERP Implementation https://xcelpros.com/wp-content/uploads/2019/08/The-Cost-of-Inaction-Case-in-Point-for-an-ERP-Implementation-fea.png 1400 820 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gA modern, connected ERP helps organizations streamline business processes by synchronizing data across functions, giving way to an agile, transparent, efficient and affordable system.
Active Ingredient Management & Potency-Based Pricing in Microsoft Dynamics 365 The Caustic Soda Example
Active Ingredient Management & Potency-Based Pricing in Microsoft Dynamics 365 The Caustic Soda Example https://xcelpros.com/wp-content/uploads/2019/04/Active-Ingredient-Management-Potency-Based-Pricing-in-Microsoft-Dynamics-365-The-caustic-Soda-Example-fea.jpg 1400 820 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gAt a Glance Active Ingredient Management and Potency-Based Pricing are highly relevant to process manufacturing, distribution, and other manufacturing industries. The products in these industries consist…