XCELPROS PROVIDES HIGH-QUALITY US-BASED SUPPORT AT OPTIMAL COST.
Choose from different support options to fit your needs including
On - Demand | 24/7 | Pre-defined Hours
HOW YOU BENEFIT
Application
Maintenance
& Support
(AMS)
- Ensuring business stability over the life of any application is imperative to organization’s growth. Extending your IT department with the help of industry experts can help achieve this goal.
- We help our customers tranform their IT department into active business relationship managers able to support your business’ growth initiatives.
- We will work with you to analyze your current IT spend and implement optimization initiatives with metrics and tangible gains.
- Direct access to a dedicated Customer Success Manager focusing on quality of support and ensuring continuous improvement.
- We help our customers avoid unforeseen technology disruptions while continuing to operate lean and agile.
XcelPros offers a wide range of
Maintenance Service and Well-Designed Support Plans with SLA’s tailored to suit your needs
- Multi-channel support with dedicated specialists based in the US.
- Blended support plans designed to fit any budget, with onshore & remote resources.
- Support tools designed to streamline IT Support & Application Maintenance.
- Experienced technology personnel dedicated to support your organization.
- High standards of security and adherence to compliance.
- Backup and support during periods of attrition and personnel turn around.
Our Strength
Deep knowledge of the industry & technologies that amplify impact.
MICROSOFT ECOSYSTEM & FULL-STACK PRODUCTS
PRODUCTS We Support
XcelPros’ professional Application Maintenance & Support for Microsoft solutions and other enterprise software
Microsoft Dynamics 365 ERP Applications
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management* (Rebranded as of October 2019)
- Dynamics Business Central
- Dynamics AX
01
Microsoft Dynamics 365 CRM – Sales
- Dynamics 365 Sales
- Dynamics 365 Sales Insights
- Dynamics Customer Insights
02
Microsoft Dynamics 365 CRM – Marketing
- Dynamics 365 Marketing
- Dynamics 365 Market Insights
03
Microsoft Dynamics 365 CRM – Customer Service
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service Insights
04
Microsoft Dynamics – Projects
- Dynamics 365 Project Service Automation
05
Retail – Microsoft Dynamics 365 Commerce
- Dynamics 365 Commerce
- Dynamics 365 Connected Store
- Dynamics 365 Fraud Protection
06
Microsoft Dynamics 365 HR
- Dynamics 365 Talent: Core HR
- Dynamics 365 Talent: Attract
- Dynamics 365 Talent: Onboard
07
Databases
- Microsoft SQL Server
- Mongo DB
- PostgresSQL
- Cassandra
08
Full Stack Products
- REACT JS
- ANGULAR JS
- MOBILE – REACT NATIVE
- FLUTTER
- APOLLO & GRAPHQL
- NODE JS
09
APPLICATION MAINTENANCE & SUPPORT SERVICES
XcelPros’ professional Application Maintenance & Support services arent just for Microsoft solutions. Our application maintentance and support process has been developed and refined over time, which allows us to deliver an enhanced customer experience, no matter what systems you use.
Our strengths
- End-to-end software implementations
- Application integrations
- Scheduled maintenance
- Day-to-day application support
Our support services include
- System analysis & diagnosis
- System deployment & customization
- Service and feature installation
- Security audits
- Workaround provisioning
- Custom enhancement review
- Updates & New releases
- Adhoc support
CHOOSE FROM OUR SUPPORT PLAN
Premium and Enterprise packages will allow you to custom services tailored to your needs
STANDARD
Theres nothing basic about our Standard support plan, cost-effective support that covers the essentials - Perfect for small organizations just getting started.
Essential support during US business hours ( EST, CST & PST)
On-Demand support
Volume discounts apply.
Multi-channel support
PREMIUM
Need additional support? Our Premium support plan offers enhanced support for growing SMBs.
On-Demand & 24X7 Support.
Custom services, tailored plans & SLAs.
Volume discounts apply.
Dedicated US based support specialist.
Multi-channel support
ENTERPRISE
Large enterprise? Harness the power you need to support your entire organization.
On-Demand & 24X7 Support. Custom services, tailored plans & SLAs. Volume discounts apply. Dedicated US based support specialist. Multi-channel support
LOWER YOUR RISK & IMPLEMENT YOUR PROJECTS WITH CONFIDENCE
De-risk your transformation projects with XcelPros as your partner. Industry expertise with a proprietary methodology allow us to offer packaged solutions designed around enterprise level controls.
XcelPros Value
1 Week No-Obligation Pilot
Experience Our Industry and Product Expertise First-Hand
HELPING OUR CUSTOMERS COPE WITH THE NEW NORMAL
Covid-19 has been a challenge for most companies. To help our customers cope with the new normal, we are offering 1 week no-obligation pilot.
Next Steps
Our InsightsSee All
Improve your Inventory Visibility with Microsoft Dynamics 365
Improve your Inventory Visibility with Microsoft Dynamics 365 https://assets.xcelpros.com/wp-content/uploads/2022/11/28073526/Improve-your-inventory-visibility-with-Microsoft-Dynamics-365-Banner.jpg 700 500 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gIn this post, we look at the benefits of inventory visibility and improving your inventory visibility with Microsoft Dynamics 365
Benefits Of Batch Traceability in Pharmaceutical Manufacturing
Benefits Of Batch Traceability in Pharmaceutical Manufacturing https://assets.xcelpros.com/wp-content/uploads/2022/11/18040319/Benefits-Of-Batch-Traceability-in-Pharmaceutical-Manufacturing-Banner.jpg 700 500 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gPreviously, we covered the importance of track and trace. Keep reading to discover the benefits of full traceability in pharmaceutical manufacturing
Batch Traceability in Pharmaceutical Manufacturing
Batch Traceability in Pharmaceutical Manufacturing https://assets.xcelpros.com/wp-content/uploads/2022/11/09035743/Batch-traceability-in-pharmaceutical-manufacturing-banner.jpg 700 500 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe pharmaceutical industry has faced many challenges. One of the biggest challenge is how to address batch traceability when it comes to pharmaceutical manufacturing.
Streamline your Supply Chain with Transportation Management in D365 F&O
Streamline your Supply Chain with Transportation Management in D365 F&O https://assets.xcelpros.com/wp-content/uploads/2022/11/01041049/Streamline-your-Supply-Chain-with-Transportation-Management-in-D365-FO-banner.jpg 700 500 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gStreamlining your supply chain while enjoying the best possible productivity is doable with Transportation Management in D365 F&O. Keep reading to learn more.
Staying ahead of the curve: Warehouse Management Trends
Staying ahead of the curve: Warehouse Management Trends https://assets.xcelpros.com/wp-content/uploads/2022/10/26014052/Staying-ahead-of-the-curve-Warehouse-Management-Trends-in-2022-Banner.jpg 700 500 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gRemaining competitive in a global marketplace means keeping an eye on the curve. Here are some warehouse management trends to watch in 2022.
Improve Your Supply Chain with Microsoft D365 Transportation Management
Improve Your Supply Chain with Microsoft D365 Transportation Management https://assets.xcelpros.com/wp-content/uploads/2022/10/12061334/Improve-Your-Supply-Chain-with-Microsoft-D365-Transportation-Management-banner.jpg 700 500 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gToday, most businesses are starting to realize that managing their supply chain effectively improves customer service, reduces costs and increases profit margins. But with increased workforce challenges and constantly changing data, the logistics involved means it can still be a complicated process.
The Importance of Supply Chain Visibility for Pharmaceutical Companies
The Importance of Supply Chain Visibility for Pharmaceutical Companies https://assets.xcelpros.com/wp-content/uploads/2022/09/27031403/The-Importance-of-Supply-Chain-Visibility-for-Pharmaceutical-Companies-banner.jpg 1449 1036 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gToday, many businesses rely on the supply chain to fill their shelves with products ready to sell, and pharmaceutical companies are no exception. In fact, to provide the fastest response time possible, it is important that pharmaceutical companies have full visibility of the products in their supply chain, from the moment they are manufactured until they reach the store shelf. This can be a challenge, especially as many products come from outside sources and even other countries. How can supply chain visibility help your business? Read on to find out!
What Chemical Companies Can Expect from increasing their Post-Covid IT Budgets
What Chemical Companies Can Expect from increasing their Post-Covid IT Budgets https://assets.xcelpros.com/wp-content/uploads/2022/08/21084740/what-chemical-companies-can-expect-from-increasing-their-post-covid-it-budgets-banner-image.jpg 700 500 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gMany Chemical companies who have invested in tech recently reported being able to quickly adjust during these difficult times and make necessary changes when needed
Microsoft D365 F&O Improving the Customer Experience in Chemicals
Microsoft D365 F&O Improving the Customer Experience in Chemicals https://assets.xcelpros.com/wp-content/uploads/2022/08/21092923/microsoft-d365-fo-improving-the-customer-experience-in-chemicals-banner.jpg 700 500 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gThe world’s best chemical companies focus on building expertise in their lines of business to enhance customer experience, and one way to do it is by streamlining their supply chain. That’s why many chemical companies are choosing Microsoft Dynamics 365 Finance & Operations since it gives them access to modern tools they need to excel at managing their business and serving their customers better than ever before. With Microsoft D365 F&O, chemical companies can create higher quality products faster than ever before possible and will offer enhanced customer service.
Pharma smart operations and Microsoft Dynamics 365 Finance and Operations: A perfect pair
Pharma smart operations and Microsoft Dynamics 365 Finance and Operations: A perfect pair https://assets.xcelpros.com/wp-content/uploads/2022/07/20065758/pharma-smart-operations-and-microsoft-dynamics-365-finance-and-operations-a-perfect-pair-banner.jpg 700 500 Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=gWe’re seeing more pharmaceutical companies struggle when it comes to reorganizing the technology they have available in an effort to maximize the efficiency of their operations.