Article | August 21, 2020

Customer Journey : VP of Technology & Infrastructure

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Customer Journey VP of Technology and Infrastructure https://xcelpros.com/wp-content/uploads/2020/08/CTO-bnr.jpg 1620 911 Xcelpros Team Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=g 08-21-2020 11-10-2023

Journey of Amy, VP of Technology

Amy is the VP of Technology and Infrastructure. She is responsible for developing her organizations IT strategy. A typical day for Amy includes identifying opportunities or business improvement through technology. She understands IT solutions can sometimes be a complex list of multiple systems that cover a range of functions as a result of making multiple purchases to solve day-to-day issues that happen at products become available over the course of many years.

In developing a new clearer roadmap, Amy is aligning her efforts to implement solutions to reduce IT cost across the board while mitigating service disruption while increasing user adoption by using enhanced versions of existing products. Amy understands that in a regulated industry, having systems that ensure compliance is essential while maintaining efficiency throughout the process and providing solutions for team members at all levels from CEO to Warehouse operations.

WHY MAKE THE MOVE?

"Executing a company technology roadmap"

We are evaluating consolidating data centers
Our roadmap outlines moving on-premise solutions to the cloud
We have outsource conference solutions that require additional hardware and limited employees to calls with four or fewer participants with complicated bridging services
Our company environmental initiative to reduce energy cost and go paperless

WHO WOULD BENEFIT?

"M365 offers something for everyone"

M365 offers built-in privacy, transparency and enhanced security and user controls to meet the requirements of security and compliance departments
Our company will benefit as we will reduce cost and go green by going paperless and reducing energy cost by eliminating the use of servers
Our employees will get the latest versions of Office 365 products and Windows 10 allowing additional collaboration between teams

WHAT DO WE GET?

"Operational efficiency"

Microsoft 365 allows the latest versions of Office 365 + Windows 10 with enterprise mobility and security
Video conferencing solutions with Teams and Skype help reduce teleconference and travel cost
Embed Power BI reports into SharePoint for team quick access
Efficient process workflows with Microsoft Automate
SharePoint homepages for internal access to materials like company newsletters, calendars, team pages, tools and bookmarks

NEXT STEPS

"Users are more likely to accept introducing other new offerings "

I'm ready to get started with an assessment on making the move to M365
I'm drawing up a high-level roadmap for the IT infrastructure
I need to create a high-level expectation company wide about the transformation

Make the move to Microsoft 365

A Pilot program is risk-free and a good way to evaluate Process Optimization solutions. Team-up with us and protect your investment on a no-obligation engagement.

Customer Journey : VP of Technology & Infrastructure