Best Practices for Implementing Microsoft Dynamics 365 F&O Software

Best Practices for Implementing Microsoft Dynamics 365 F&O Software

Best Practices for Implementing Microsoft Dynamics 365 F&O Software 700 500 Xcelpros Team

Best practice, better D365 results

Are you ready to take your business to the next level with Microsoft Dynamics 365 Finance and Operations (F&O) software? Implementing any new system can be daunting, but it doesn’t have to be.

Working with a partner that understands implementation best practices will simplify the process and give you the best possible results.

  • Tailored Solutions: Experienced implementation partners help tailor software to meet unique business needs. Because they understand the software’s capabilities, they can guide you in configuring and customizing the software to meet your specific requirements.
  • Risk Mitigation: Implementing complex software like MSD365 finance and operations involves a certain level of risk. An experienced implementation partner can help you identify potential risks and provide strategies to mitigate them. This can help you avoid potential roadblocks and ensure a smoother implementation process.
  • Best Practices: An experienced implementation partner understands the best practices for implementing D365 finance and operations software. They can guide project management, change management, and training, helping ensure your team is prepared for the changes and new processes the software will introduce.
  • Ongoing Support: Implementing D365 finance and operations software is not a one-time event. Your business will likely need ongoing support and maintenance to keep the software running smoothly. An experienced implementation partner will provide ongoing support, including troubleshooting, training, and maintenance to ensure your software always performs optimally.

A partner that understands implementation best practices will make the process easy and give you the results you are looking for. With that in mind, here are 10 best practices to follow when you begin your implementation project.

Figure 1:Best Practices for Implementing Dynamics 365 F&O Software

Best Practices to Follow when Implementing Dynamics 365 F&O Software

Define the business problem that you want to solve

To get the most out of D365, the first step is pinpointing the issues at hand to determine if a system like Dynamics 365 can help. Obtaining opinions of key stakeholders from all areas of your business such as finance, sales, operations, and IT is a great way to discover underlying difficulties and highlight job functions that need optimization.

At the same time, you should create a record detailing the problem, expected outcomes, and any other pertinent facts to be used as a reference throughout the deployment. It’s virtually impossible to determine whether a project is successful or not without first defining the project’s purpose.

Assemble the right team

To guarantee a successful implementation, you will want to assemble an experienced team comprised of individuals from every part of the business the implementation affects. These users should possess sufficient experience, such as project managers, software developers, and consultants to help strategize, plan, and deploy the project.

Having some knowledge of Microsoft D365 is beneficial, but the best option is working with an experienced implementation partner.

Putting together the right team guarantees the implementation process will be completed effectively and reduces the chance of delay, helping ensure the project moves on schedule.

Define your scope

Start by outlining the goals of your project in order of importance. You’ll want to look for any similarities between these objectives and note the hazards associated with them. This approach lets you create a timeline that considers not just individual assignments, but also the big picture.

Once the scope is set, define how every component will coordinate with planning efforts. This assessment will help identify any missing pieces of the current design and reveal the best approach for implementation. During this phase, user experience is a priority.

Create a realistic schedule

When implementing Dynamics 365, one of the most important steps is creating a realistic schedule. The timeline should be agreed upon by all stakeholders before the implementation process begins. This will ensure that everyone involved understands the timeline and what is expected of them for the project.

The schedule should include detailed tasks, assigned resources, deadlines, and any dependencies to take into consideration. It is important to set realistic deadlines, because rushing through an implementation result in costly mistakes. At the same time, it is also important to consider how the different stages of the project might overlap or impact each other.

To ensure your project timeline is feasible, break it down into smaller phases. This will help manage each phase efficiently, adjust if problems arise, and account for unexpected delays or issues. It’s also important to communicate the timeline and keep stakeholders informed about progress throughout the process.

Prepare your data

When you start getting ready to implement D365, you’ll want to ensure that your data is organized, complete, and up to date. This will help make sure you have a successful implementation and avoid issues during the transition process.

Before you begin the implementation process, identify any gaps or inconsistencies in the data. This way, you will be able to address them before they become an issue. It is also important to consider any regulatory or compliance standards that need to be met.

Perform a test migration

Before going live with D365, perform a test migration. This will help you ensure that all data is transferred accurately and that all customizations function properly.

To begin the test migration process, select a small sample of data to transfer. Test the entire migration process with the small sample first so you can make any necessary changes or adjustments before migrating your entire database.

Your partner can help set up a sandbox environment for testing purposes. This is the best way to safely move data into D365 without disrupting your existing system. It is important to remember that the sandbox should be regularly refreshed so you can continue to test new configurations and scenarios.

Make sure to test at each step of the process to confirm that all data is migrating correctly. Give yourself time to double-check customizations and configurations, ensuring they are all working as expected.

Train your users

Training users is another essential part of a successful implementation. With proper training, users will use the system correctly, and your project will be a success. Here are some tips for training users:

  • Create a training plan: Create a detailed plan that outlines what types of training your users will receive, who is responsible for each part of the training, and how long the training will take.
  • Consider user experience: It is important to consider the user experience when designing your training program. Be sure that users are comfortable with the system and understand how to use it efficiently.
  • Provide hands-on training: Give users a chance to try the system themselves before you go live. This will help them understand the features and functions of Dynamics 365 F&O better and allow them to ask questions and provide feedback.
  • Use multiple training methods: Different people learn different ways, so it is important that multiple training methods are provided. You can provide online videos, in-person training, webinars, one-on-one sessions, written materials, and more.
  • Track and measure user progress: Tracking user progress during the training process measures your users understanding of the system before they go live. When you know all users have received adequate training, you should be ready to use Dynamics 365 F&O successfully.

Go live with a pilot group

Once your implementation is complete, it’s time to go live. Starting with a pilot group provides the opportunity to test the system on a small group before it goes live to everyone in the organization. It’s always best to start with a limited group of users and expand as needed.

When selecting the pilot group, consider users with distinct roles and levels of expertise. If the system is not working properly, you can identify any areas where additional training may be needed. Additionally, you’ll want to plan for changes based on feedback received during the pilot phase.

Be sure to communicate with your pilot group throughout the process. Provide clear instructions on how to use the system and answer any questions they have. Once the pilot group has successfully used the system, you can confidently roll it out to the rest of the organization.

Change management

Managing change is an essential part of any implementation. Changes can happen both during the implementation process and after the system is live, so it’s important to have a plan in place that lets you manage changes efficiently.

Organization is a must. Document all changes made during implementation, such as data migration, system configuration, and user training. Staying organized will help you identify where changes have been made and ensure that all updates are tracked.

Once your system is live, establish a change management policy and process. Assign responsibility for managing changes, identifying changes that need approval, and setting a time-frame for when changes should occur. Creating a formal process for tracking and approving changes before they are implemented is also a good idea. A formal process can ensure changes are documented and that everyone involved knows them.

Monitor and optimize

Once your new system is up and running, monitoring and optimizing performance is an ongoing process. It will help you get the most out of your implementation and confirm that the system runs as efficiently as possible. Monitoring and optimizing involves reviewing your system’s data, processes, and workflow.

For example, look for inefficiencies in your data entry processes or identify instances where manual processes can be replaced with automated solutions. Additionally, be sure to regularly evaluate system usage metrics to guarantee users make the most of their available features.

If necessary, upgrade your server infrastructure or reconfigure your system settings to optimize performance. It is also important to stay on top of Microsoft updates as they are released. These can fix bugs and improve performance to strengthen your system.

Final Thoughts on Implementing MSD365

Following best practices for implementing D365 is essential to successfully meet your company’s needs.

Working with an experienced partner who understands these best practices is crucial. An experienced partner will guide project planning, change management, customizations, and ongoing support, helping you simplify the implementation process and achieve a better outcome.

XcelPros can help you navigate the complex process of implementing Microsoft Dynamics 365. Our team has extensive D365 implementation experience within various industries. We will work with you to define your business requirements, develop a project plan, and provide ongoing support to confirm that your software will continue to meet your evolving needs.

XcelPros also provides expert advice on customizing and configuring your software so it is optimized for your unique business needs. This way, you get the full potential of D365, driving profitability for your company.

Contact us today to learn how XcelPros can help you realize your goals.

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The Road to Success Implementing Microsoft Dynamics 365

The Road to Success: Implementing Microsoft Dynamics 365

The Road to Success: Implementing Microsoft Dynamics 365 700 500 Xcelpros Team

In chemical manufacturing, the efficacy of a corporate enterprise resource planning (ERP) framework is one of the most important things businesses focus on. Does your current ERP allow you to effectively manage your operations without needing complicated 3rd-party software? These types of integrations will always be seen as weak links.

This is an area where Microsoft Dynamics 365 shines. With a growing list of robust capacities and functions, D365 gives businesses a clear path to upgrade operational processes, elevate efficiency, and stimulate development.

The first step to ensuring successful implementation is developing an appropriate approach and plan.

In this article, we will detail key reflections and leading approaches to ensuring Microsoft Dynamics 365 works as intended.

Research done by TechValidate revealed that 86% of corporations that used Microsoft Dynamics 365 F&O saw an enhancement in accuracy and completeness of their data. (Source: TechValidate)

Figure 1:Implementing D365 – The Road to Success

Implementing D365 - The Road to Success

Set attainable goals

Establishing realistic business goals is a major step to successfully deploying D365. These goals serve as a fundamental basis to ensure the software’s implementation is specifically tailored to the company’s distinct requirements and needs, thereby enabling the accomplishment of desired results.

To start, any KPIs (Key Performance Indicators) and essential processes for success need to be identified and ordered by priority. Once these objectives have been determined, the appropriate Microsoft Dynamics 365 modules and features that suit the business’s goals can be selected. This step calls for deciding which customizations and integrations are required.

A complete understanding of the company’s objectives and requirements ahead of time makes it easier to determine appropriate timeline expectations and allocate resources accordingly. This lowers the possibility of any unforeseen issues occurring during the deployment process.

Develop a Comprehensive Implementation Plan

Getting Microsoft Dynamics 365 Finance and Operations software up and running can be a complex mission for the uninitiated, with several moving parts that must all come together simultaneously. This includes setting up the modules and features of the software, data migration requirements, system integration, personalization, training, and more. To guarantee a successful implementation, you will want a detailed implementation plan outlining all process stages, timelines, roles, responsibilities, and key milestones.

Producing a detailed implementation plan helps recognize potential issues and hazards that could arise after the process starts. A proper plan helps lessen or prevent untimely postponements, allowing the project to progress as expected.

A thoughtfully drafted plan should lay out all stages of the implementation, including data migration, customization, training, and system testing, setting timelines for every stage of the process, and marking out the essential milestones to permit progress tracking. Assigning roles and responsibilities at every step guarantees resource ownership and effective use.

Choosing the Right Implementation Partner

Ensuring you work with an experienced implementation partner is another essential puzzle piece for a successful deployment of D365.

You want to work with a team that understands your sector, business needs and functional requirements. Your best option is working with Microsoft Partners, with appropriate technical expertise, understanding, and background in implementing Microsoft Dynamics 365 for your unique business type.

A Solution Partner should be able to provide consistent support throughout the implementation. This can range from system configuration and data migration to training and various levels of post-implementation support. An experienced partner will provide important instructions and discernment, enabling you to make wise choices that match your corporate goals.

Develop a Strong Change Management Plan

The implementation of a new ERP system like Microsoft Dynamics 365 is a massive shift for any organization, with a resulting need a successful change management plan to guarantee a seamless transition.

A thorough change management strategy needs to focus on

  • Communication,
  • Education, and
  • Support needs.

A crucial part of handling the shift is communication; timely and open dialogue through the duration of the execution is essential. This can incorporate normal updates, feedback systems, and more opportunities to get input from personnel.

Proper instruction is another fundamental part of making sure employees are equipped with the required information and proficiency to work with the new system. Detailed instructions tailored to the demands of varied user groups – such as supervisors, end-users, and technical personnel – should be provided to each user as soon as possible.

Education should be addressed via several means, including classroom teaching, e-learning, and on-the-job aids.

Developing an effective change management plan that covers communication, education, and support requirements means there should be less resistance to change and helps guarantee your staff is prepared and capable of operating their new system.

Data Migration and Integration

The overall efficiency of D365 relies heavily on the accuracy and completeness of the data in the system. For this reason, some Partners consider it important to devise a separate plan just for data migration and integration tasks.

This plan should identify the necessary data to be migrated, focus on cleaning up any existing data issues, and map migrated data to the right fields of the new system.

This leads to better planning and execution of the integration processes, which includes specifying the systems to be connected, understanding the data flow and mapping, and putting protocols in place to handle data synchronization and transfer.

Performance Monitoring

Microsoft’s D365 Finance and Operations software is a long-term investment needing continuous maintenance to ensure ongoing success. As your business changes and grows, it’s good practice to monitor and assess your implementation to identify improvement areas diligently.

Keeping an eye on your data and KPIs lets you identify patterns, trends, and aberrations that signal regions that need enhancement. You can then address these matters and maximize your processes for more proficiency and success.

This can include frequent checks to guarantee that your new system operates in line with your goals and achieves your set KPIs. As the implementation progresses, you may want to modify your plan to incorporate new features, customizations, and integrations.

Monitoring your performance is just as important as ensuring your software has the most current updates and releases from Microsoft. Keeping your ERP up to date allows it to be validated and compliant.

Final Thoughts

Business success can be defined in several ways, such as achieving financial profitability, positively impacting society, establishing a strong brand reputation, or achieving personal fulfillment.

Regardless of the definition, success in any project can benefit things like job satisfaction, growth opportunities, increased revenue, and the ability to make a difference in the world.

A successful D365 implementation requires forethought, clear business objectives, and an action plan focusing on these objectives. This is where working with a knowledgeable implementation partner can make all the difference in the world, as their insight and knowledge become pivotal for achieving success. Just setting up an effective change management plan to manage data migration and integration and consistently reviewing and refining your implementation will guarantee success in the long term.

Not sure where to begin? Your partner can help you effectively plan and implement Dynamics to enhance your business operations to attain your goals—having trouble finding a partner that understands your needs? Our team can help you understand your options and ensure you are on the right path. Following the proper steps and being fully aware of the available features can help ensure a successful deployment of Microsoft Dynamics 365 and open the door to streamlined processes, boosted productivity, and high-octane growth.

Why wait? Schedule a demo call with our D365 experts today and get started on your own successful Dynamics 365 Implementation.

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CAPA vs Non-Conformances: Key Differences in Quality Management

CAPA vs. Non-Conformances: Key Differences in Quality Management

CAPA vs. Non-Conformances: Key Differences in Quality Management 700 500 Xcelpros Team

For our partner industries, quality management has become crucial to ensure products and processes meet customer requirements and regulatory standards. Corrective and Preventive Actions (CAPA) and non-conformances are two essential concepts for quality management. They are often used interchangeably, but actually have some distinct differences. In this article, we explore the key differences between CAPA and non-conformances, their scope, documentation requirements, and severity. A good understanding of the differences between these concepts can give organizations a better opportunity to implement effective quality management practices, preventing issues and ensuring customer satisfaction.

Concepts, Defined


Non-conformance is a term used to describe any instance where a product or process does not meet specified requirements or standards. It indicates that something has gone wrong or deviated from the expected outcome. Non-conformances can occur in any phase of the product lifecycle, from design to production and distribution.

When a non-conformance is identified, it must be addressed to prevent its recurrence. This may involve reworking the product, taking corrective action to fix the issue, or stopping production altogether. In some cases, a non-conformance can be considered acceptable if it does not affect the product’s safety, quality, or functionality.

Corrective and Preventive Actions (CAPA):

On the other hand, CAPA is a more proactive approach to quality management. Corrective and Preventive Actions involve identifying the root cause of a problem and implementing measures to prevent it from happening again. It is a systematic and structured process that can includes things such as:

  • We are identifying and documenting the problem or non-conformance.
  • We are investigating the root cause of the problem.
  • We are developing and implementing corrective actions to address the immediate issue.
  • We are developing and implementing preventive actions to prevent recurrence of the issue.

This process of continuous improvement aims to identify and eliminate the underlying causes of problems, rather than just addressing the symptoms. It is a critical component of many quality management systems, such as the QMS principles defined by ISO 9001, ensuring that products and processes meet customer requirements and comply with regulatory standards.

According to a report by the American Society for Quality, organizations that use CAPA report higher levels of customer satisfaction, with 84% of respondents reporting that their CAPA processes led to improved customer satisfaction.

Key Differences Between CAPA and Non-Conformances:

Reactive vs. Proactive Approach:

Non-conformances are reactive in nature and focus on fixing a problem that has already occurred. CAPA, on the other hand, is a proactive approach that aims to prevent problems from occurring in the first place.


Non-conformances are usually specific to a particular product or process, while CAPA has a broader scope that encompasses the entire quality management system.


Non-conformances are usually documented in a non-conformance report, while CAPA requires more extensive documentation, including investigation reports, corrective action plans, and preventive action plans.


Non-conformances may be minor or significant, depending on their impact on the product or process. CAPA, however, is typically reserved for critical issues that have the potential to cause substantial harm or result in a significant recall.

Companies should not use non-conformances instead of CAPA, as both concepts serve different purposes in quality management. Non-conformances are reactive and focus on fixing a problem that has already occurred, while CAPA takes a proactive approach and aims to prevent problems from occurring in the first place.

Using only non-conformances would mean that an organization is only addressing the immediate issues as they arise, without taking steps to prevent similar problems from happening in the future. This could result in more cases and increased costs for reworking, fixing, or recalling products.

CAPA, on the other hand, is a more comprehensive approach that addresses immediate issues and aims to prevent their recurrence through root cause analysis and implementation of preventive measures. Implementing CAPA can help organizations improve their quality management system and reduce the risk of future non-conformances, leading to improved customer satisfaction and lower costs.

Really, companies should use both non-conformances and CAPA in their quality management system to ensure that they’re addressing both immediate and long-term issues and continuously improving their processes.

Use Cases: Failure to Implement Effective CAPA Processes

Here are a few examples of companies that faced quality management issues when they did not use CAPA and relied only on non-conformances:

Johnson & Johnson:

In 2010, Johnson & Johnson’s subsidiary, DePuy Orthopedics, recalled two hip implant models due to high failure rates. The company had only used non-conformance reports to address the issue but failed to implement CAPA processes to identify and address the root causes of the problem. As a result, the issue persisted for several years and led to costly lawsuits and damage to the company’s reputation.


In 2015, Volkswagen was found to have cheated on emissions tests by installing software in its diesel engines that could detect when the car was being tested and reduce emissions accordingly. The company initially used non-conformance reports to address the issue but failed to implement effective CAPA processes to prevent the issue from recurring. As a result, the company faced significant financial losses, damage to its reputation, and legal challenges.


In 2018, Boeing’s 737 Max airplane was involved in two deadly crashes that were linked to a software issue. The company had initially used non-conformance reports to address the issue but failed to implement effective CAPA processes to identify and address the problem’s root causes. As a result, the issue persisted, leading to significant financial losses, damage to the company’s reputation, and regulatory scrutiny

These use cases highlight the importance of implementing effective CAPA processes in quality management to prevent recurring issues and ensure compliance with regulatory requirements.


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Implementing a Corrective and Preventive Action (CAPA) System with Non-Conformances

To implement an effective CAPA system and address non-conformances, the first step is analyzing your current quality management system to identify areas for improvement.

  • Create a comprehensive CAPA plan outlining steps for corrective action and preventing future non-conformances.
  • Train employees on the CAPA system and their role in reporting non-conformances, establish a process for tracking and monitoring CAPA activities, and encourage a culture of continuous improvement.
  • Regularly communicate progress to stakeholders and conduct audits to ensure quality standards and regulations compliance.
  • Use performance metrics to identify trends and areas for improvement and make informed decisions about future process enhancements.

Following these steps, you can improve your quality management system and ensure your organization operates more efficiently and effectively.

Several key stakeholders would be impacted by the implementation of a CAPA system and the management of non-conformances. These include:

  • Customers: Customers may be impacted by non-conformance in the products or services they receive. A robust CAPA system can identify and resolve any issues quickly, improving customer satisfaction and loyalty.
  • Employees: Employees involved in the production or delivery of products or services may be impacted by non-conformance. A well-implemented CAPA system can help prevent these issues and improve overall quality, reducing the workload and stress on employees.
  • Management: Management teams oversee the quality of products and services and ensure compliance with regulations and standards. Effective CAPA management can ensure these responsibilities are met and provide valuable data for making informed decisions.
  • Regulators: Regulatory bodies may be interested in the CAPA system and non-conformance management processes to ensure industry standards and regulations compliance.
  • Shareholders: Shareholders may be impacted by non-conformance if they result in financial losses or damage to the company’s reputation. An effective CAPA system can help to prevent these issues and maintain the company’s financial health and reputation.


Quality management is critical to ensuring customer satisfaction and compliance with regulatory standards. Non-conformances and CAPA are essential concepts in quality management with distinct differences in approach, scope, documentation, and severity.

While non-conformances focus on addressing immediate issues, CAPA takes a proactive approach to prevent problems from occurring in the first place. Companies that rely solely on non-conformances without implementing effective CAPA processes risk facing significant financial losses, damage to reputation, and legal challenges.

In the future, organizations must use non-conformances and CAPA in their quality management systems to address immediate and long-term issues continuously and improve their processes. When you understand the differences, your organization can implement effective quality management practices that prevent problems and ensure customer satisfaction.

Microsoft Dynamics 365 for SMBs Is it the right ERP for you?

Why SMBs should consider Microsoft Dynamics 365 Business Central?

Why SMBs should consider Microsoft Dynamics 365 Business Central? 700 500 Xcelpros Team


Every business needs a reliable way to effectively manage its operations to remain profitable and grow over time, regardless of the industry. While large organizations have the resources to invest in dedicated solutions that help them keep track of their processes, small businesses often work with many different programs to get everything they need out of one platform.

Microsoft Dynamics 365 Business Central offers small businesses the flexibility and ease-of-use of an all-in-one solution that caters to many departments in their organization, including sales, finance, project management, human resources, service desk and more.

What is it? Why should SMBs consider using Microsoft Dynamics 365 Business Central?

Master planning, or master scheduling, is the formal process of creating a set of goals and strategies for an organization to achieve its vision. Master Planning is an essential business management practice used by many companies to maintain control and strategic direction.

Microsoft Dynamics 365 Business Central is a complete business management software solution that can replace traditional desktop applications, making MD365 Business Central an effective alternative to other enterprise resource planning (ERP) solutions.

Dynamics 365 Business Central includes analytics and business intelligence tools to let small businesses better understand how their business is performing and what areas could use improvement. This Microsoft software offers every business owner everything they need to run their firm efficiently, such as sales force automation (SFA), financials, customer relationship management (CRM), project management and human capital management.

Essentially, MD365 Business Central is designed to be a comprehensive system that provides its users with real-time information from all aspects of their business. MD365 Business Central was built as an easy-to-use business management solution so that small businesses can make better decisions and improve their daily operations.

The intuitive design of Microsoft Dynamics 365 Business Central means anyone can quickly learn how to use it, reducing training costs and improving employee productivity.

One of the main reasons that small businesses should consider using MD365 Business Central is because it’s a complete business management solution that doesn’t require additional software. This makes MD365 Business Central an increasingly attractive option because its users don’t have to spend money on extra software licenses or pay hefty implementation fees.

Critical Features for Today’s Modern SMBs

Microsoft’s Dynamics 365 Business Central product is aimed squarely at mid-market businesses or SMBs. Some key features include a user-friendly interface and customizable dashboards that allow business owners to easily track their progress toward goals and monitor metrics such as sales performance, inventory levels and more.

The solution also offers financial management tools that includes a budgeting feature that helps businesses manage their cash flow by forecasting future expenses against projected revenues. Small businesses can take advantage of plenty of other benefits with Business Central, but they may be hard to see if you’re not familiar with how solutions like these work.

For example, using Business Central allows companies to quickly react to changing market conditions without making costly changes on an ongoing basis. This agility gives them a leg up over competitors who can’t move as quickly. It’s no wonder why Business Central is one of Microsoft’s fastest-growing business solutions.

This solution has been built with today’s businesses in mind, offering tools that make life easier and more productive than ever before. For example, small business owners can now complete payroll and HR management tasks through their mobile devices, allowing them to work when they want and where they want.

Microsoft Dynamics solutions have been built with today’s businesses in mind, offering tools that make life easier and more productive than ever before. When a business is just starting, there’s no need to spend thousands of dollars on the software they don’t need or have time to learn how to use. Business owners can now cover all of their basic accounting needs with Business Central at a fraction of what similar solutions cost just a few years ago.

Business owners also have access to an online community where they can ask questions, share ideas and connect with others working in similar industries—all without leaving their desktops or mobile devices.

Is Business Central right for you

Business Central is designed to be customized for each industry. Some industries have pre-built templates that are offered out of box, but other industries will need a custom solution that is tailored specifically to their business needs. For example, a family-owned construction company will have very different requirements from an S corporation than a fully distributed software development firm working out of cubicles in 3 different countries. Business Central is extremely customizable for every industry.

Microsoft continues to partner with top industry leaders in every sector including retail, healthcare, government and more to provide a customized experience in every iteration.

Common Considerations

Business owners need to be aware of the various business solutions available. Microsoft Dynamics 365 Business Central is a suitable ERP solution that businesses can consider, especially if they are small businesses or startups.

There are several advantages with Dynamics 365 Business Central, including its many CRM options. SMBs need to consider these options and the other available solutions before choosing Dynamics 365 Business Central. In addition, they also need to ensure they choose the right level of customization to suit their company’s needs and ensure it is set up correctly before using it.

If your business is considering moving to MD365 Business Central from another software, then you should think about what’s important to your business and how you want your business run. You should compare and contrast each option based on functionality, cost, time frame for implementation, integration possibilities (especially with other systems), etc.

SMBs can use an assessment tool like Microsoft Power Platform to find out which features in Dynamics 365 Business Central might benefit their business. They also need to look at their specific needs before choosing a solution because they will get precisely what they pay for in terms of customizations, number of users and more.

Let’s take a look at why SMBs should use MD365 Business Central in more detail.

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Final Thoughts

Microsoft Dynamics 365 Business Central is a good choice for SMBs because of its affordable pricing, ready-to-use business apps, and flexible deployment options. So much of small business success is about customization and Microsoft knows that.

Whether you want to add just a couple of new business processes or implement a complete digital transformation plan, Microsoft Dynamics 365 can help your business stay competitive with powerful functionalities designed for small businesses.

Microsoft has been an innovator in what’s now known as business process management—helping businesses succeed by streamlining their operations into repeatable workflows—for more than 25 years. Now, with MD365 Business Central, even small businesses can access previously reserved technology for Fortune 500 companies.

Also Read:

Dynamics 365 Business Central vs Dynamics 365 Finance and Operations: Comparison

References: Connect operations across your small or medium-sized business

Customizations and Configurations in the Microsoft Dynamics 365 ERP

Customizing Microsoft Dynamics 365 ERP

Customizing Microsoft Dynamics 365 ERP 700 500 Xcelpros Team

Intro to ERP Customizations

You have your eyes set on an Enterprise Resource Planning solution and want to jump into the implementation phase without delay, but do you know what will be necessary to make that happen? Dynamics 365 customizations can help ensure your ERP solution meets your needs precisely and enables you to get the most value out of your investment in the software.

Here are some standard customizations to consider when implementing Microsoft Dynamics 365 Finance or Supply Chain Management Enterprise Resource Planning solutions. What are common customizations? Why do companies customize their ERP implementation?

Should you customize your ERP?

While customization is technically possible with any enterprise software, it’s best to customize what you need. That’s because each customization is an additional layer of work that can cause things to go awry down the road. This doesn’t mean your new ERP will run without a hitch—but it should mean fewer and less problematic hiccups in implementation and usage over time.

If you are considering customizing, consider some important questions first: Will your customizations be well-supported by your vendor? What kinds of training do they offer? Are there customizable modules available for what you want to do? Should you customize you ERP?

You may have good reason to customize if one of your goals is streamlining business processes or integrating disparate data sources. It all depends on what you’re trying to accomplish and how far along you are in your overall project lifecycle.

In general, though, you don’t rush into customization just yet. Plan out how it’ll fit into your end goals before diving into development or taking on a project manager.

Start exploring ERP customization options

Microsoft recommends that the best approach to understanding what customizations exist for Microsoft Dynamics 365 is to begin by creating a customization request on the Dynamics Marketplace. The Dynamics Marketplace offers organizations pre-built or partially built business solutions, known as applications for Dynamics 365 for Finance and Operations. Microsoft applications on the marketplace allow organizations to quickly get started with an out-of-the-box solution that can be customized to meet their specific business needs. They also offer organizations a way to familiarize themselves with how other customers have customized and extended Microsoft’s standard applications.

These samples can provide a good starting point, making it easier for new customers to identify opportunities to extend the capabilities of their implementations. For example, if you want to know how your customer could extend Microsoft’s standard application functionality, start with their existing sample apps. If you’re going to learn how they could leverage PowerApps or Flow to create more dynamic forms in real-time using the line of business data, check out sample apps developed by partners. When exploring these samples, remember that they may not fit your specific requirements but are valuable sources of information about additional functionality available from third parties that can augment your implementation project.

Microsoft D365 customization and configuration examples

An excellent example of ERP customization is the configuration of Microsoft D365 Finance or Supply Chain Management (SCM) so that only particular users can access everything in your system. In contrast, other users only see their specific parts. You can even create a separate security model for internal versus external use. This granular configuration means you’re not dealing with dozens of different user interfaces—you have one. Still, depending on your level of access, you see only specific tabs, pages, and menus. Since everyone sees what they need to know, it’s easier for everyone to work together.

Learn more about Customizing and Configuring Microsoft Dynamics 365 ERP.

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Some of the more common examples of D365 customization include:

Adding more functional modules

Dynamics 365 comprises numerous modules, each with its specific function. Organizations can easily offer users significantly increased functionality by allowing them access to different modules simultaneously.

Adding additional Fields

Often, based on the specific data your organization needs to collect, more than standard forms within D365 may be required. For this reason, Microsoft added the ability for Sysadmins and Power Users to include custom fields through the workspace personalization options. These supported field types are the easiest way to allow users to track additional data and can consist of, Text, Numbers, Decimals, Date/ Time, Date, Picklist, and Checkboxes.

Customizing workspaces

Users also can create their workspace with different functionality than out-of-the-box modules. Users can add Live tiles, Lists, Power BI tiles, and Links. This can result in a very focused workspace that lets users complete their job more efficiently.

Adding custom reports

Creating custom reports saves companies significant money during an implementation project. Microsoft’s D365 gives users several different ways to create custom reports. This includes simple Filtered views that can be exported to Microsoft Excel, the Report Wizard that asks the users simple questions before generating a statement, and SSRS for creating more complex reports.

Microsoft’s AppSource

Microsoft’s AppSource allows you to explore and try approved D365 extensions designed to add specific functionality or seamlessly tie in other third-party software solutions your business requires.

Custom solutions

Even in the same industry, business models can vary wildly from one company to another – For requirements that can’t be met by existing solutions available in Microsoft’s AppSource, customers can work directly with partners that have experience developing complex business solutions.

Self-service functionality

Companies can take advantage of increasingly valuable tools like Microsoft Flow, and the Microsoft Power Platform to help develop one-of-a-kind processes and integrations for whatever solution needs it most. These tools are some of the best ways to make your solution fit your specific requirements.

Final Thoughts on D365 Customization

Should you customize ERP? Yes. Of course, you should. Because the real question is, what customizations do you need to make your solution work best for your organization? Organizations that choose to implement Microsoft Dynamics 365 often know they will need to customize the software, but don’t always have a clear idea of how to approach it—they want to maintain standard functionality and ensure their data remains accurate as possible. The best way to go about customization is to understand why organizations are customizing in the first place.

While ERP comes with a lot of built-in functionality, that’s not to say you shouldn’t consider customizing it to fit your organization. ERP implementations are rarely perfect and require various organisational modifications to function correctly and integrate seamlessly. You might customize for various reasons—for example, if you’re using multiple ERP solutions or have different business units with unique needs—but one thing is for sure: customizing your implementation can save you time and money.

Whether you’re dealing with manufacturing companies, retailers, wholesalers or logistics companies, there are sure to be some everyday things to consider when customizing your new software implementation.

Key Features and Benefits of ERP Systems

Key Features and Benefits of ERP Systems

Key Features and Benefits of ERP Systems 700 500 Xcelpros Team

At a Glance

  1. 1.Poor software fit /inaccurate requirements
  2. 2.Business leadership is not committed to the implementation
  3. 3.Insufficient team resources
  4. 4.Lack of accountability to make timely, high quality decisions
  5. 5.Lack of investment in change management
  6. 6.Insufficient training/support
  7. 7.Insufficient funding
  8. 8.Insufficient data cleansing
  9. 9.Insistence on making ERP look like legacy
  10. 10.Lack of testing



Overall cost reduction, improved security, and interoperability are why small businesses invest in newer and agile enterprise resource planning (ERP) software.

The biggest question companies have at the start is: Do we use an on-premise solution or a cloud-based ERP?

On-premise solutions require more up-front costs for:

  • Purchasing servers
  • Creating databases
  • The initial implementation
  • Consultants

Ongoing costs involve:

  • Information technology (IT) staffing
  • On-line security
  • Data back-up
  • Duplicating this set-up for every site

Keeping everything local requires ongoing maintenance, specialized in-house or on-call consultants, upgrades, and updates. You’ll likely need more hardware as your company grows. As you add additional facilities, your computer infrastructure will also continue to grow.

Moving to the cloud can help reduce most of these costs by about 30 percent. Depending on the age of a company’s existing equipment, there may be some hardware costs in the form of upgrading existing equipment to ensure compatibility. These costs will pale compared to the expense of having to add or outright replace servers.

Among the features of a successful cloud-based ERP implementation are:

  • The vendor is responsible for the cloud servers since it hosts and manages the software
  • No additional IT costs for staffing, maintaining the hardware and software, software updates and upgrades
  • The host (vendor) is responsible for your data security

This is just a small example of features and benefits of an ERP that pay off over time, especially when a company grows.

Other Cloud-Based ERP Advantages

Purchasing a cloud-based system has several other advantages beyond hardware and maintenance costs, including:

Scalability: A key reason growing companies move to the cloud is their ability to grow with it. Adding another 100 users might require expanding your server. As your company grows, adding new users to your ERP is just an internet connection away.

Agility: Does one part of your company require extra help with Supply Chain Management? An open-source-based ERP likely has a module designed just for that. Assuming you start with financial management, adding a sales component is a logical complement.

Disaster Recovery: Natural disasters such as fires, floods, or earthquakes are common everywhere. So are unnatural disasters in the form of riots and even wars. Cloud-based systems keep your data on multiple servers in different regions. When one server goes down, your data is safe on another. How safe are they? One ERP provider estimates that cloud systems are so secure and redundant its customers experience less than eight minutes of unplanned downtime a year.

Storage and access: This same geographical dispersal that means your data is safe from disasters also means that when you need more space, it’s easy to get. When your server farms occupy large warehouses, adding more terabytes—Western Digital has 18-20TB drives available for home computers with those in the 100TB territory made for commercial firms—is a power and data connection away.

Automatic updates: Cloud service providers provide around-the-clock monitoring. They are constantly finding ways to improve performance and data security. Microsoft, for example, employs 3,500 security engineers. They protect customer data in part by ensuring the Azure cloud computing platform is safe from all attackers.

Get started to learn more about key features and benefits of ERP systems

I’m Interested

Plan Your Implementation

No matter what software your company has, and how robust your network may be, it’s still possible for your ERP implementation to fail. In fact, the average estimate of all ERP installations that fail is between 40% – 60%

Successful implementations often require focus on seven critical aspects.

Figure 1:Plan Your Implementation

Pharmaceutical Analysis using Power BI

  1. 1. It is choosing the right team. Your implementation team must have a good mix of talent. It should include people with experience in your particular business segment. Include business analysts, developers, software architects and project managers. The team must also include a strong-willed and senior management Champion from your company whose goal is ensuring the highest priority tasks are accomplished first.
  2. 2. We are planning a phased approach. Install the implementation in logical sections. This reduces disruption, especially when moving data from the old system to the new.
  3. 3. It was moving useful data only. Client data that is no longer relevant is not worth keeping. Bring over material that helps now and in the future. Reformat your data as it’s brought from the old system to the new while you perform the build. Separate that data into static, one-time entry data like customer lists, and dynamic information such as transactions.
  4. 4. It is setting achievable goals and expectations. A great way to accomplish long-term goals is by breaking each into a series of smaller steps, each with its payoff. Build on the previous step to accomplish the next and keep going.
  5. 5. Using the implementation to fine-tune your business. Many companies purchase an ERP system to reduce costs. Use the implementation to take a critical look at each business process. Where are the bottlenecks? Where is effort duplicated? How can each process be streamlined to be more efficient and effective?
  6. 6. Time is a sixth critical part of an effective ERP implementation. Don’t be in a hurry to turn the key; fire it up and race off. Successful implementations take six months to two years. Effective, thorough planning and a thoughtful, well-researched approach before purchasing will help ensure your ERP implementation is successful.
  7. 7. Another important task is understanding that a new ERP will look different from the old one. While having a familiar look and feel is nice, your staff will embrace an optimized newer version once they understand how well it performs. Microsoft’s Dynamics 365 line of products may look different than your old ERP, but it will retain some familiarity for Office 365 and Azure users.

Final Thoughts

Online ERPs are designed for flexibility and expansion. A cloud-based ERP is less expensive to maintain over time, no matter where your company has its production plant, warehouse, or office. Small businesses considering ways to improve efficiency and encourage growth will want to examine the many top ERP solutions available.

Before you buy, though, make sure you have:

  • A plan with short-term, medium and long-range achievable goals
  • An upper-level management champion
  • A budget based on hard facts
  • A willingness to change
  • The strength and stubbornness to know that growth requires pain, the pain of change.

Taking the right approach will help your company prosper and grow.

Also read: Top 5 ERP System Trends in 2020 to help plan for 2021

How to Choose the Right ERP Platform

How to Choose the Right ERP System for your Business Growth

How to Choose the Right ERP System for your Business Growth 700 500 Xcelpros Team


Imagine your company’s software vendor has just announced it’s no longer supporting a program your staff uses, one that over the years has helped you grow your business. Processes continue to get more complicated with data continuing to expand at astronomical rates leaving older systems behind. Your company is left with no choice: It’s time to pick a new enterprise resource planning (ERP) system for your organization.

There are two major questions that need to be answered: Which solution best suits your company right now? Is there a different solution that will help your pharmaceutical or chemical company grow from a small or medium business (SMB) to a level able to challenge the industry giants?

Choosing the Right ERP System

Before your company can evaluate products on the market, you need to understand what will work best for you. ERP News suggests that if you do nothing else, it’s important to understand the needs of your business.

Before starting the ERP selection process, it is a good idea to analyze the business processes correctly and reveal the areas that you find incomplete or that need to be improved. Source: ERP News

Figue: 1 ERP selection process

ERP selection process

There are 10 critical steps to selecting the right ERP software package:

1.Ensuring it fits your company’s business needs. It’s important to understand what your organization’s needs are now and in the future; short, medium, and long term.

2.Planning an effective budget. You want to get the most effective business ERP system for your organization. What’s the total cost of ownership? What kind of return on investment (ROI) can you expect? Which is most likely to help your company profit and grow?

3.Verifying flexibility and scalability. Just because a package is a top-rated ERP solution today doesn’t mean it can keep up as your needs grow or as market conditions change.

4.Ensuring it can adapt to new technologies. Can your solution of choice support internet of things (IoT) data? Is it compatible with cloud computing? Does it allow work from any location? Is it usable with tablets, laptops and even mobile phones?

5.Is it compatible with your existing business software? Can the new system communicate with your legacy software and devices? Will your users access old data alongside new orders and processes easily?

6.What do similar-sized competitors use? Is there a standard ERP used in your industry? What do your clients, suppliers and business partners use? What do they like and what would they change if given a chance to start from scratch?

7.Research your implementation partner. How much experience do they have in your industry? How flexible is the software and how capable is your partner? Can your implementation partner customize the software to meet your specific, demanding needs?

8.Will it grow with your business? Can the enterprise resource planning application expand, not only in terms of users but into other areas you don’t need today, but might in the future?

9.Does this project have support from upper management? If not, going through all of the other steps is an exercise in futility. Effective research will make it impossible for top management to say no.

10.Does it have a familiar look and feel? Don’t underestimate the effect changing ERP systems will have on your worker. If you don’t have user support, making it work will be tough. One way to achieve that goal is by using software similar to other programs they already use.

One last question to continuously ask along the way might be “What do we have that works well right now? What do we need to function better?”

Top ERP Systems in the US

All of the software giants have ERP systems. Depending on who you read, different companies will be on top. The dominant players are well-known software companies: Microsoft, Oracle, SAP, Salesforce and others. In no particular order, the most frequently mentioned top ERP systems are:

  • Epicor ERP
  • IFS
  • Infor
  • Microsoft Dynamics 365
  • Oracle JD Edwards
  • Oracle NetSuite
  • Sage X3
  • Salesforce CRM
  • SAP Business One
  • Syspro
  • Workday Financial Management

Researching offerings from each one of these major companies will take time and manpower. At this point, you’ve moved on to the next stage: evaluation.

Get a assessment to find the right ERP for your organization.

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Evaluating ERP Software

According to SelectHub, choosing the right ERP system includes evaluating criteria based on your company’s needs. Typically, evaluation criteria includes:

  • Customer Relationship Management / Account Management
  • Accounts Payable Reporting
  • Bank Reconciliation
  • Benefits Administration
  • Capacity Requirements Planning
  • Material Requirement Planning
  • Bill/Build of Materials
  • Logistics Management
  • Inventory Management
  • Module Integration
  • Installation Type
  • Network Flexibility
  • Employee Training

Companies in the pharmaceutical and chemical industries should add:

  • U.S. Regulatory Compliance
  • International Regulatory Compliance

Not included in this list is one other critical criteria that can help determine if your company would be vulnerable to attacks: data security.

Where to Start

A great place to start your search for a flexible, versatile, secure and ultimately valuable ERP software package solution is by connecting with an experienced consulting service with a thorough understanding of highly-regulated industries. This should include upgrades and migration, which are commonly ignored.

There are many partners that can suggest a modern upgrade path including an in-depth migration assessment that is risk-free and cost-effective. Whoever you team with, you’ll want to make certain they have extensive experience in your industry with respect to project planning, risk management and strategy.

Our Recommendation: Microsoft Dynamics 365

Microsoft Dynamics 365 ERP solutions are easily expandable, extremely secure, and backed by Microsoft’s Azure platform. Microsoft Dynamics 365 (D365) modules include Finance, Supply Chain Management, Business Central and other related—and integrated—products. D365 can be customized and enhanced with other functionality, including products specifically designed for chemical and pharmaceutical companies. Integrated Chemical Management is a perfect example as one of Microsoft’s preferred solutions for these industries.

As a Microsoft product, Dynamics 365 has an advantage over every other competing product: a familiar look and feel. Office 365 and its many predecessors are used by millions of people worldwide. This familiarity helps your staff learn new software without having to learn an entirely new method of working.

Final Thoughts

For every business, Selecting the right ERP system for every business starts with an honest evaluation of your company and its needs. Determining where you are and where you want to go are the first steps towards ensuring your investment ultimately turns a profit and helps your organization grow.

It’s a big job, selecting the right partner along with the right software package. Thorough research and proper planning will be key to a smooth transition, but the result will be a much better implementation of a much better product. Are you ready to get started?

How choosing the right ERP system can boost your company's growth

How choosing the right ERP system can boost your company’s growth

How choosing the right ERP system can boost your company’s growth 700 500 Xcelpros Team


According to the latest Mckinsey research, agile organizations are healthier and more likely to meet long-term performance KPIs than their counterparts. Moreover, such organizations are more likely to achieve:

  • greater customer centricity,
  • faster time to market,
  • higher revenue growth,
  • lower costs, and
  • a more engaged workforce.

One way to improve the agility of your organization is to employ an ERP solution. Here we explore the advantages of utilizing an ERP system and outline five ways the right ERP system can improve agility and help you grow your business.


of all companies won’t survive in the next ten years if they fail to figure out how to change and transform their business to accommodate the latest technologies.

Source: East Innovations

Benefits of Implementing an ERP Software Solution: Key Areas

Enterprise resource planning (ERP) as a business process management tool can enable organizations to manage day-to-day business activities like:

  • accounting,
  • procurement,
  • marketing,
  • human resources,
  • project management,
  • risk management,
  • compliance, and
  • supply chain operations.

The right Enterprise resource planning software application allows these different departments to communicate and share information with the rest of the company.

Figure: 1Different departments integrating through an ERP

Different departments integrating through an ERP

In other words, ERP software helps your business by making it easier for different departments to cooperate with just one interface.

Book a assessment to learn about the right ERP system for your company.

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5 Ways a Modern ERP Can Help You Grow Your Business

Large ERP solutions often slip to the bottom of IT management’s agenda, but the growth benefits of ERP solutions—seamless, end-to-end integration across functions and business units—make them a fundamental asset for most large companies.

Moreover, the next generation of modern ERP solutions offers even more promising capabilities, both functionally and technologically. Below we explore just a few of the ways a modern ERP can help you grow your business.

Enhanced Insight and Visibility

ERP software provides complete access to important business processes by making data from different departments easily accessible to senior management. It provides a birds-eye-view of daily business operations like:

  • Financial Accounting
  • Management Accounting
  • Human Resources
  • Manufacturing
  • Order Processing
  • Supply Chain Management
  • Project Management
  • Customer Relationship Management (CRM), and
  • Data Services.

The boost in visibility enables decision-makers with the information they need to not only control daily operations but also improve inefficient processes and reveal opportunities for growth.

Better Reporting and Analytics

Accurate and complete reporting helps businesses plan, budget, forecast, and communicate the state of operations to the organization and other interested parties, such as investors and shareholders.

ERPs make big data and big business a good match because they enable your team with a single, unified reporting and analytics system for every process. You also enable your team to analyze and compare functions across departments, without the hassle of multiple spreadsheets and emails.

Greater Efficiency and Performance

By linking far-flung departments, ERP systems make it easier for your team to interoperate. The easier it is for your team to interoperate, the easier it will be for them to produce high quality work, and perform at their best.

“Higher the efficiency, the higher the profitability!”

Properly implemented, an ERP software suite can greatly reduce or eliminate repetitive manual processes, which frees up your team to focus on revenue-generating tasks. ERP systems can also aid in the adoption of industry best-practice, and alignment across the organization.

Stronger Data Security

ERP software improves data security by limiting input to a single system, thus eliminating the avenues by which a hacker could infiltrate the system and/or steal information. Both on-premise and cloud-based ERP systems provide a higher degree of security than the alternative, i.e., merging information from multiple systems.

Additionally, most ERP software runs on a single database system, which enables centralized backups of your critical and sensitive data.

Improved Supply Chain Management

The feature-rich working environment of an ERP suite provides a range of important supply chain advantages and play a key role in several aspects of the creation and maintenance of a superior supply chain management process, including:

  • Supply Chain Planning – ERP systems offer an easier and more flexible way to establish and alter the supply chain parameters.
  • Purchasing, Procurement and Execution – ERP software applications provide a more effective way to manage the procurement and supply of goods, services and other resources that are needed to operate a successful supply chain.
  • Monitoring and Maintenance – The ability to monitor, review and alter supply chain efforts and activities in real-time is essential for ensuring your business can maintain the flexibility needed to stay competitive and ensure cost-effective operations.
  • Measurement and Assessment – ERP systems offer superior information aggregation and organization, which makes it easier to identify and address undesirable variances throughout the supply chain.

How to Choose the Right ERP System

There is no one-size-fits-all ERP system for every business, but there are features that distinguish it from other types of business software, including:

  • Common database – Most ERP advantages stem from a common database that enables organizations to centralize information from numerous departments, and eliminate the need to manually merge separate databases.
  • Single user interface – ERP systems provide the same user interface (UI) and have a similar user experience (UX) across all departments and roles. In other words, everyone uses the same interface and sees the same thing when they interact with the software.
  • Process Integration – The right ERP system will enable your team to unify a diverse set of processes, and connect workflows that play crucial roles in the company’s success.
  • Automation – A basic feature of most ERP systems is the ability to automate repetitive tasks like manual data entry, which saves time, improves efficacy and minimizes human error.
  • Data Analytics – the most valuable aspect of an ERP is how it breaks down information silos, enabling your team to mix and match data from any part of your business into insightful reports.


The prospect of streamlined business functions and major boosts to productivity make ERP systems a good investment for any business owner. But which ERP system is right for your business? The answer to that question depends on your business.

Ultimately, the ERP system you choose for your business should not only make work easier, but also enable your team with the tools, time and information they need to improve business processes and set your company on a trajectory for growth.

Removing Roadblocks when Implementing Microsoft Dynamics 365

Removing Roadblocks when Implementing the Microsoft Dynamics 365

Removing Roadblocks when Implementing the Microsoft Dynamics 365 700 500 Xcelpros Team


In a previous post, we looked at the basics of the high-level steps involved in adding Microsoft Dynamics 365. In this post, we will take a look at common implementation problems and ways to avoid them or reduce their effect.

It’s time for a change. Your company decides to modernize with Microsoft System Dynamics 365 Finance to automate and modernize your financial operations.

Now you need to make it work for you.

Four Challenges

The four main challenges that can impact an ERP implementation project’s budget and timeline are:

  1. 1.Applying experience with other enterprise resource planning (ERP) systems, expecting Dynamics 365 to behave the same way. It will not.
  2. 2.Users may expect certain functions built into D365 because of the previous ERP. These functions may have been customized to get where they are. Attempting to add them can keep the project from achieving its objectives and add constraints.
  3. 3.Wish lists items can also cause the implementation cost to go out of control. A Change Champion can reign in these wish lists to ensure the right amount of focus is placed to achieve the best possible result.
  4. 4.Using inaccurate information from other companies’ installations researching a different D365 module.

Being aware of these issues from the beginning will help avoid a failed ERP implementation.

Figure: 1Main Pitfalls affecting a project’s scope, budget and timeline

Main Pitfalls affecting a project's scope, budget and timeline

Common Problems and Causes

These are a few of the most common D365 implementation problems and their likely causes, each of which can frustrate executives and employees.

Problem Example Possible Cause
A tool or important feature was left out Payment terms are missing A scenario was misspelled or overlooked in the Design Phase
Legacy data upload is incomplete or corrupted Names are misspelled, dates are wrong, amounts are inaccurate, etc. Data was not input properly into the legacy system
A specific configuration is incomplete or not working properly Departments are not being notified when payments are made Lack of communication between staff and implementation team

The most likely cause for the majority of these issues is communication. For example, the implementation team did not clearly understand what was being asked, or different people requested changes to the same section.

A good way to resolve communication problems is by having the Change Champion review and approve the updates during the design phase. Customization best practices means having the Change Champion approve or deny all change orders and requests.

When data is not properly entered into the system, the business will need to search its records and recreate the missing material.

Other Common Implementation Problems

One of the most common reporting issues deals with those at the end of a month. For example, Inventory shows 10 barrels at $10 each were used. However, Finance shows 9.2 barrels were used, resulting in a dollar discrepancy.

This is the kind of issue best brought up during user access testing (UAT) when the implementation team can define cell properties. That way, inventory and finance agree.

D365’s Finance module has detailed reporting options. The ability to input data depends on a person’s security roles, privileges and duties. For example, someone who wants to “Generate financial reports” must have that role, privilege and duty assigned to them.

When a user needs to generate a report and can’t do it, they should talk to the system administrator or security administrator, Microsoft states.

Reports used data input into the system. When data is not being accurately added, reports will reflect the inaccuracies.

An excellent way to resolve these issues is by involving the training team early and often. Have them create training materials and then have users perform the tasks in the UAT environment to ensure everything works as designed.

Following Methodology

D365 implementations follow a strict methodology. Problems occur when executives or employees try to get around the system. Seeking an easier path by using a method from the legacy system usually causes problems with D365.

Dynamics 365 is set up logically – Form follows function, step follows step. Trying to go from Step 2 to Step 6 without performing the intermediate actions is a recipe for trouble.

Microsoft has its own “Sure Step Methodology” as part of its ecosystem. This methodology:

  • Is designed specifically for Microsoft implementations
  • Defines key activities and deliverables
  • Provides tools and templates

Focusing on the ‘To Be’

Change, no matter how beneficial, is always stressful. Many people are comfortable performing tasks a certain way. They are uncomfortable doing it differently.

When employees focus on the “As Is,” which is how tasks were done with the legacy system, they get bogged down and have trouble adapting to D365. Instead, they need to consider the “To Be,” which is the end goal.

For example, Inventory uses one legacy system and Finance uses something different. Some fields are identical but others are different. In D365, both departments must change how and where they input data.

By focusing on the “To Be,” the end result of implementing D365 is a leaner, more accurate and more profitable business that benefits both departments.

Here’s an example of “To Be.”

  1. 1.Intelligent financial information using data from multiple sources permits intelligent operations.
  2. 2.Intelligent operations lead to improved productivity.
  3. 3.Improved productivity leads to faster fulfillment, which leads to timely delivery.
  4. 4.All of these steps lead to increased profitability, which funds improvements in everything else.

The Value of Microsoft Dynamics

One way to implement change management is by explaining some of the values inherent in Microsoft Dynamics.

These values include:

  • Empowering employees, giving them real-time access to actionable data
  • Driving faster innovation
  • Facilitating smarter decisions with user-based workspaces
  • Delivering real-time responses to customer demands
  • Reducing transportation costs and increasing delivery accuracy
  • Scaling up or down as the business changes
  • Using mobile phones, tablets and other devices that let employees perform more tasks where they work


Implementing Microsoft Dynamics 365 is often looked at as complicated, or fraught with problems – but only if you let it. Taking a forward thinking approach focusing on your “To Be” goals helps the implementation move forward faster.

Companies that navigate smoote implementations often start training almost from Day One. Training employees early gets their buy-in and lets people learn how D365 can make their work lives easier.

Having a Change Champion helps keep the implementation on time and on budget.

Anticipating problems before they occur allows managers to head them off. Change will occur. Instead of resisting, workers are better off spending that energy on learning how to maximize their value.

The overall result will make your company more efficient, more agile and more profitable.

Get More Done

Improve your chemical, pharmaceutical or life science business by updating your ERP to Microsoft Dynamics today. Visit (a Microsoft Gold Partner) or call 1-855-411-0585 to learn more.