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Article | October 7, 2020

Customer Journey : VP of Quality Control

Category:
  • BUSINESS USER JOURNEY
  • RESOURCES
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Back | Customer Journey : VP of Quality Control

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Customer Journey VP of Quality Control https://xcelpros.com/wp-content/uploads/2020/10/QC_BU_Banner.jpg 1440 810 Xcelpros Team Xcelpros Team https://secure.gravatar.com/avatar/96617efae43f5c5d35c22f96f521473e?s=96&d=mm&r=g 10-07-2020 11-10-2023

Journey of Lisa, VP of Quality

Lisa is the VP of Quality in a pharmaceutical company. She oversees all facets of the company’s Quality Control (QC) and Quality Assurance (QA) to ensure that the product is manufactured in adherence to the customer-set quality standards and regulatory requirements. She has a hectic day managing suppliers, customers and collaborating with the internal teams on overall quality management.

She is in a very demanding role that has a direct impact on organizational objectives and overall company performance. Upkeep of quality ensures lower product costs, minimal wastage and higher profit margins. She handles most volatile situations with a calm demeanor and continues to do her job in ensuring high quality standards.

01

RESPONSIBILITIES

  • Spearheading Quality for pharmaceutical products.
  • Provide a strategic direction for quality assurance, quality control and compliance activities for pharmaceutical products.
  • Drive continuous improvement programs through internal operations including setting up processes for third party manufacturers.
  • Supplier management including quality and compliance, audit, quality agreements and Relationship management.
  • Overlooking Quality aspects of Product Commercialization.
  • Global quality system design, compliance and implementation.

02

OBJECTIVES

  • Increase Product Reputation by improving Product Quality standards.
  • Protect brand reputation by assessing Product feedback and Performance.
  • Manage Batches Quality and maintain inventory with electronic signatures.
  • Simplify Inventory Batch traceability and strengthen compliance reporting to simplify FDA audits.
  • Track compliance for Product storage, manufacturing and Quality to avoid unnecessary risks with FDA.
Journey of Lisa

03

PAIN POINTS

  • Inability to do an instant electronic batch trace.
  • Issues identifying paperwork attested with the right approvers.
  • Cumbersome reporting making FDA audits challenging.
  • Inability to identify patterns that fix processes proactively for the future.

04

THE RIGHT SYSTEM

  • cGMP Compliant.
  • CFR 21 Part 11 Compliant.
  • Lot Inheritance and Batch traceability.
  • Electronic Signatures on key transactions.
  • Audit reporting.
  • Compliance reporting.
  • Quality Control and Quality Assurance records.

Make The Move To Microsoft Dynamic 365

A Pilot program is risk-free and a good way to evaluate Dynamics 365 Finance and Operations. Team-up with us and protect your investment on a no-obligation engagement.

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        On-time delivery with Dynamics 365: Job scheduling and Capacity planning March 5, 2021
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