The solution
Tracking an order to completion is just not enough to maintain a competitive edge in the market, it is of utmost importance to be able to track on-time delivery based on promised date. Being able to catch on-time delivery failures before they occur can help your organization outperform your competitors as this is one key metric that your customers rate you on.
On-time delivery drives customer satisfaction and long-term retention. There are different ways to achieving on-time delivery.
Here are a few...
- An Integrated system that captures shipment information along with promise date and confirmation date.
- Planning and scheduling tools that are integrated into Order Management to track customer demand and plan order fulfillment by providing realistic timelines to the Customer.
- Integrated BI and reporting tools to report key metrics real-time and most importantly help correct wrong patterns in user behavior.
- Setting up big screens screens at strategic points in your manufacturing facility to publish reports, visuals and real-time KPIs with shipments fulfilled on time vs late shipments to provide an overall metric for the day, week and month.
Refer to the On-time Delivery blog for more information.
