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Drive continuous improvement & achieve TQM with industry-first Fully integrated solution with Microsoft Dynamics 365 Finance & Supply Chain.​

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cGMP, 21 CFR Part 11, IATF16949 Compliance

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Tangible Cost savings with an embedded solution.

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Eliminate 3rd party systems & expensive customizations

iQM is specifically tailored to meet the needs of the following industries

Pharmaceuticals

Chemicals

Automotive

Food & Beverage

Retail

Electronics

Hi-tech

Discrete Manufacturing

Aerospace

Banking

Financial

More

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Complaints Management

Streamlined Workflows and Advanced Reporting for Effective Complaint Resolution integrated with Microsoft Dynamics 365

  • Full feature complaints management to effectively manage & resolve any and all internal and external complaints
  • Full integration with master data & key operations in Microsoft Dynamics 365 including CAPA, SOP Management, returns / RMAs & credit invoices
  • Track complaints, investigations, policies, laws and regulations, vendor claims, task management, audit history, and more
  • Work more efficiently and eliminate manual processes with streamlined workflows
  • Advanced reporting with Power BI dashboards & workspaces with key metrics helps identify business trends & areas for improvement
  • Priority setting & progress monitoring for effective complaint resolution
  • Track all related attachments, documents & data in one place
  • Integrate with 3rd party systems as required & more.
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Corrective action ​preventive action (CAPA)

Integrated CAPA Solution for Efficient Issue Identification and Investigation

  • Robust CAPA solution that helps you identify, investigate issues across various industries
  • Full integration of CAPA with operations in Microsoft Dynamics 365 including SOP Management, Complaints Management, returns, and credits
  • Easy creation and tracking of CAPA records
  • Task assignment and progress tracking for team members
  • Problem statements & Root cause analysis (5-why's / six sigma, FISHBONE ANALYSIS)
  • Advanced reporting with Power BI dashboards & workspaces with key metrics
  • Ensure compliance with regulations such as CGMP, IATF with built-in electronic signatures
  • Track all CAPA related attachments, documents, and data in one place & more.
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Integrated Quality Management (IQM)
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Deviations

Efficient Lifecycle Management of all Deviations with Dynamics 365 Integration

  • Create & manage the lifecycle of planned & unplanned deviations by categories - incidents, major or minor
  • Full integration with operations in Microsoft Dynamics 365 including CAPA, SOP, and Complaints Management to connect with other quality management transactions
  • Ensure compliance with regulations such as CGMP (FDA, 21 CFR Part 211, EU GMP, ICH)
  • Assign and manage tasks, risks, track investigations & more.
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iQM FAQ’s

  • 01.What is iQM?

    Integrated Quality Management (iQM) is an embedded solution in Microsoft Dynamics 365 Finance and Operations that offers extensive functionality in quality management, including SOP, CAPA, and Deviation management in one unique integrated application.

  • 02.What features are included for CAPA Management?

    Features of CAPA in Integrated Quality Management (iQM) in Microsoft Dynamics 365 Finance and Operations:

    1. Tools for managing corrective and preventive actions (CAPA)
    2. Efficient deviation management
    3. Integration with Microsoft Dynamics 365 Finance and Operations
    4. Streamlined workflows and elimination of manual processes
    5. Designed to meet the unique needs of the quality management industry
    6. User-friendly and customizable interface

    iQM provides extensive functionality in CAPA management, allowing you to easily and efficiently manage corrective and preventive actions. The platform seamlessly integrates with Microsoft Dynamics 365 Finance and Operations, offering streamlined workflows and the automation of manual processes. iQM is designed to meet the unique needs of the quality management industry, providing a user-friendly and customizable interface to tailor the solution to your specific business requirements.

  • 03.What features are included for Complaints Management?

    Features of Complaints Management in Integrated Quality Management (iQM) in Microsoft Dynamics 365 Finance and Operations:

    1. Efficient management of customer complaints
    2. Tools for tracking, assigning tasks, setting priorities, and monitoring progress
    3. Integration with Microsoft Dynamics 365 Finance and Operations
    4. Streamlined workflows and elimination of manual processes
    5. Designed to meet the unique needs of the quality management industry
    6. User-friendly and customizable interface

  • 04.What features are included for Deviations Management?

    Features of Deviation Management in Integrated Quality Management (iQM) in Microsoft Dynamics 365 Finance and Operations:

    1. Efficient management and resolution of deviations
    2. Root cause analysis, task assignment, and progress tracking for corrective and preventive actions (CAPA)
    3. Streamlined workflows and elimination of manual processes
    4. Integration with Microsoft Dynamics 365 Finance and Operations
    5. Designed to meet the unique needs of the quality management industry
    6. User-friendly and customizable interface
    7. Comprehensive solution for managing all aspects of quality control operations
    8. Highly customizable to tailor to specific business needs and requirements

    iQM, as an embedded solution in Microsoft Dynamics 365 Finance and Operations, provides extensive functionality in Deviation management, allowing you to efficiently manage and resolve deviations from different sources. The platform also offers root cause analysis, task assignment, and progress tracking for CAPA, streamlines workflows, eliminates manual processes, and provides a user-friendly and customizable interface. iQM is designed to meet the unique needs of the quality management industry and offers a comprehensive solution for managing all aspects of quality control operations, while also being highly customizable to tailor to specific business needs and requirements.

  • 05.Who can use iQM?

    iQM is designed for businesses in the quality management industry, including manufacturers, distributors, and other stakeholders involved in quality control operations.

    It is suitable for small, medium, and large enterprises, as well as for various roles within these organizations, such as:

    1. quality assurance managers,
    2. compliance officers,
    3. process improvement teams, and
    4. other relevant stakeholders involved in Complaints, CAPA, and Deviation management.

  • 06.Are these products available in my country?

    Just because we’re based in Chicago doesn’t mean our products only work in North America - Quality management and compliance are important everywhere, especially when it comes to highly-regulated industries, and our products are available for dozens of countries around the world. Get in touch with us today to make sure our products support you!

  • 07.How much do these solutions cost?

    Making sure our customers are satisfied is a top priority, no matter what services or solutions they require. We offer competitive pricing on our core offerings, along with simple licensing plans for businesses of all sizes. Contact us today for more information.

  • 08.We can’t decide what system will work best for us.

    You’re not alone. In fact, this is one of the main reasons most businesses end up with ‘aging legacy software’. Thankfully that’s where we come in - our experience with implementations for regulated industries can help fast track your decision, making sure you don’t skip a beat.

  • 09.I have additional questions, where can I find more information?

    Want to learn more? Contact us today to see how we can help you achieve your goals.

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